Khalid Abu Qtaish

Khalid Abu Qtaish

Technical Team Leader

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  • Timeline

  • About me

    Sr. Support Engineering Manager at Microsoft

  • Education

    • Princess Sumaya University for Technology

      2001 - 2005
      Bachelor's degree Computer Science
  • Experience

    • Blue Energy for Advanced Technologies - BEAT

      Mar 2006 - Apr 2009
      Technical Team Leader
    • Business Consult

      May 2009 - Dec 2009
      Product Manager - Business Intelligence
    • Estarta Solutions

      Dec 2009 - Mar 2011
      Sr. Consultant - Business Intelligence
    • Omicron Solutions JO

      Mar 2011 - Jan 2018
      Solutions Manager / BI & DB Architect

      Managed people and operations, including customer communications and budgeting. I skillfully handled project planning, delivery, and team delegation to ensure seamless execution. Additionally, I played a pivotal role in driving presales activities, delivering impactful presentations, and conducting engaging demonstrations.

    • Microsoft

      Jan 2018 - now

      As a Support Engineering Manager at Microsoft, I lead a diverse team of 22 individuals, focusing on empowering and holding the team accountable to deliver exceptional results. My role involves modeling, coaching, and caring for team members to foster a culture that aligns with Microsoft's values and leadership principles.

      • Support Engineering Manager

        Sept 2022 - now
      • Technical Advisor (People & Business Lead)

        Jan 2018 - Sept 2022
  • Licenses & Certifications

    • MCITP: Business Intelligence Developer 2008

    • MCT: Microsoft Certified Trainer

    • MCTS: SQL Server 2008, Business Intelligence Implementation & Maintenance

    • Leading and Motivating People with Different Personalities

      LinkedIn
      May 2022
      View certificate certificate
    • Working with High-Conflict People as a Manager

      LinkedIn
      May 2022
      View certificate certificate
    • Accessibility in Action

      Microsoft
      Dec 2021
      View certificate certificate
    • Dealing with Difficult People in Your Office

      LinkedIn
      Mar 2022
      View certificate certificate
    • Building Your Visibility as a Leader

      LinkedIn
      May 2022
      View certificate certificate
    • Improving Your Listening Skills

      LinkedIn
      Mar 2022
      View certificate certificate
    • Prosci® Certified Change Practitioner

      Prosci
      Nov 2021
      View certificate certificate