Experience

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  Netscout

  Feb 2009 - Jan 2018

  Associate test engineer
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  Best buy

  Nov 2018 - May 2020

  Advanced repair agent
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  Axiomtek usa

  Jun 2020 - Jan 2023

  System engineer

  Introduced new product to production lifecycle, created technical documentation and trained technicians, improved workflow on floor with automated perl scripts, troubleshot high visibility RMAs, created and implemented solutions to common issues on floor, built and maintained test equipment and server racks, purchased tech needs such as computers and peripherals to enhance workflow and update disparate systems, worked together with management and engineering to facilitate common sense change in process, worked directly with Quality Technicians to train them on inspection processes, documented inspection processes for new products Show less

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  Virtual service operations

  Sept 2024 - now

  Deskside support technician