Experience

• 

  Allianz

  Jul 2014 - Nov 2015

  Customer service specialist

  Complaints department, handling and settling complaints that customers had.

• 

  Ncr corporation

  Oct 2015 - Nov 2018

  Field services engineer

  • Responsible for ownership of customer problems or incidents until the situation has been resolved to the customer’s satisfaction and or in compliance with agreed upon Service Level Agreements. Required to perform work on products and services of low complexity, specifically financial/ATM products, Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders• Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements• Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower• Build working relationships with customers and develop informal communication channels with customer account at the local level; Represents NCR in a manner that reflects positively on the image and reputation of the company• Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with ATM's and or within financial institution• Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping. Show less

• 

  Diebold nixdorf

  Aug 2018 - Jan 2019

  Field services engineer
• 

  Kfp total it solutions

  Jan 2020 - Mar 2021

  Network engineer
• 

  Inpost uk

  Mar 2021 - now

  • Technical Support Team Lead

    Sept 2022 - now

  • Technical Support Engineer

    Mar 2021 - Aug 2022