Experience

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  Qantas

  Jun 1994 - Jul 2014

  Various roles, including area manager, regional airlines

  Qantas Airways is Australia’s largest airline by fleet size. The company generated $18 billion in annual revenue in 2019 and employed over 56,000 people in Australia before the COVID-19 crisis.Achievements• Scored major account wins up to $4 million in value.• One of only two Qantas consultants to drive over $1 million in revenue through every year of the role.• Finalist in the 2007 Tourism Tropical North Queensland Awards for Cape York Travel Show.• Won the 1999 peer-nominated and peer-voted Service Above and Beyond award, recognising employees globally for their dedication, initiative, and work ethic.• Facilitated specialist visits by Cathy Freeman, Kieren Perkins, Cairns Taipans, Northern Fury Football Club, and the Australian Girls Choir to regional centres.• Serviced key customers including but not limited to Rio Tinto, Glencore, WIN corporation, Cairns Post, James Cook University, and local, state and federal government departments.Responsibilities• Account management by acting as a point of contact for key accounts and providing support as required.• Collating marketing intelligence, specifically for the purpose of determining market opportunity and market development metrics.• Identifying and responding to revenue opportunities within the business.• Recognising problems as they arose and developing and implementing appropriate solutions.• Proactively driving projects, processes and tasks to generate brand awareness that translate into sales and create brand loyalty.• Undertaking community initiatives to improve the image of the company in the local community, including successfully securing a $10,000 grant from Qantas Environment towards a Turtle Rehabilitation Centre. Show less

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  Flight centre business travel

  Feb 2015 - Aug 2018

  Business development manager

  Flight Centre Business Travel is an aviation company that supports flights for emerging, small and medium enterprises (ESMEs). The company currently maintains over 3,500 ESME clients across Australia.Achievements• Awarded Top Novice (first-year) Flight Centre Business Travel Business Development Manager in FY2015/16.• Set a new first-year Business Development Manager record in FY2015/16.• Recorded the second-highest monthly revenue generation of all time in Australia in 2017/18, falling $5,000 short of the national record.• Ranked fourteenth across the globe for first-year Business Development Managers over Flight Centre Corporate.• Invited to the annual Global Awards conference in Singapore 2015/16 for excellent results, with less than five per cent of first-year staff invited.• Invited to the annual Global Awards conference in Berlin 2017/18 for excellent results.Responsibilities• Managing the full sales process, including lead generation, lead washing, cold calling, and presentations and meetings with clients.• Overseeing the account implementation process including finance forms, profiles, and operational team introduction.• Maintaining a complete professional network, ensuring ongoing customer relations with the client.• Proactively identifying and solving problems within the business, as well as identifying business improvements for clients.• Contributing to weekly business meetings, and communicating performance analyses, client reviews, and reports to the management team.• Account management reporting including washing data, dashboard production and pivot table reporting. Show less

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  Virgin australia

  Aug 2018 - Mar 2020

  Business development manager

  Virgin Australia is one of Australia’s largest airlines, generating $5.4 billion in revenue in 2018, employing over 10,600 staff and maintaining a fleet of 94 aircraft.Achievements• Significantly contributed to key sales deals within the organisation, including contracts worth $4 million and $5 million.• Solely managed multiple sales within the $300k to $400k range, meeting and staying on-track to meet KPIs.• Hosted high-end clients such as Supercars, the AFL, and head office Operation Centre tours among others.Responsibilities• Acquiring new business and renewing past accounts, including responding to Travel Management Companies.• Qualifying for market sizes (mid or large) and customer needs (destinations) upwards of $300k.• Building rapport and relationships with C-level business contacts including CEOs, CFOs, Procurement Managers, HR Managers, Executive Assistants, Managing Directors, and other key decision-makers.• Driving proposal creation, lead generation, post-win implementation and contract commencement processes.• Collaborating closely with internal departments, including revenue management, scheduling, Velocity Frequent Flyer, and more. • Working closely with an external client group, Travel Managers, who largely take care of the client jointly.• Analysing and recommending amendments for a new contract and retaining the customer against competitors.• Identifying and recommending ideas and improvements to business processes.• Interacting with members of ‘The Club’, Virgin Australia’s high-end exclusive loyalty programme. Show less

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  Stellar

  Mar 2020 - Sept 2020

  Customer service officer

  Stellar International is a customer service organisation operating across Australia, Asia, North America and Africa. I proactively responded to the need of the federal department during the COVID-19 crisis, taking on this call centre role to help Australians in need.Achievements• Assimilated a condensed 12-week course within two working days to immediately help the Australian community during the COVID-19 crisis.Responsibilities• Assisting with Customer Reference Numbers and JobSeeker claims.• Creating linking codes for use on MyGov to enable the submission of claims.• Managing and troubleshooting the MyGov helpdesk with access issues.• Transferring calls to the right departments when required. Show less

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  Australian government department of education, skills and employment (dese)

  Oct 2020 - Feb 2021

  Employment services officer
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  Pacific air cargo

  Feb 2021 - Jun 2021

  National business development manager
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  Stamford plaza hotel brisbane

  Feb 2023 - Jul 2023

  Business development manager corporate
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  Accor

  Jul 2023 - now

  Portfolio business development manager accor (capitaland hotels)