Experience

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  National foundation for debt management

  Sept 2002 - Dec 2014

  It administrator/telecommunications manager

  I managed the operation and maintenance of systems, networks, and telecommunication equipment for over 100 unique users. I provided the initial configure and managed Cisco ASA5500 security appliance with 25 VPN users- linking remote work options; AD, DHCP, WSUS, Terminal Services, Trend Micro Antivirus, and Backup Exec 12 in the corporate network. I was responsible for ordering, acquisition, inventorying, and disposition of hardware and software, ensuring the continual functioning of mission-critical operations and implementing a project plan that converted the phone system from analog to VOIP.Key Achievements: • Saved company over $10k annually in document management solutions, $6k annually procuring software from non-profit agencies• Designed website for warriorsupportservices.org; a tool used to support military veterans and their families and easy to use financial planning programs• Developed, reviewed, and certified all back-up and disaster recovery procedures and plans Show less

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  Pomeroy

  Mar 2015 - Sept 2018

  Ccna collaboration engineer

  I served as the CCNA Collaboration Engineer, with over three years of direct experience working, maintaining, and troubleshooting Cisco Unified Communications products Working with internal and external vendors. This experience gave me a ground foundation for Cisco systems and various other platforms. Key responsibilities: • Install and configure Cisco Unified Communications products including CUCM, CUC, CER, CUAC, and CPLM• Install and configure analog and voice gateways using MGCP and SCCP protocols• Experience with Spark, WebEx, and related web collaboration platforms• Basic knowledge of VMware virtualization platforms• Experience with MigrationFX and Phoneview collaboration products to reduce labor costs Show less

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  360 advanced, inc.

  Sept 2018 - Nov 2021

  Senior associate at 360 advanced, inc.

  I am responsible for working directly with and managing client interaction, evidence collection and testing, and providing the final deliverables for our clients. I serve as the project manager, consecutively managing multiple engagements with teams and clients at various stages of development at any time in various stages from start to finishI typically conduct an interview with clients to establish security risks, scope, and complications for their audit. Our team will evaluate our client’s system of internal controls to mitigate risks and make recommendations for improvements to enterprise risk management controls with assessments against multiple standards including SOC 1, SOC 2, PCI, and HITRUST. Show less

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  Pwc (through insight global)

  Feb 2022 - Jun 2024

  Compliance manager

  As part of the Network Infrastructure Secuity team I was responsible for assessing internal controls and SOC 2 security standards across the multi-cloud platforms. Managing remediating efforts on compliance issues with the hybrid cloud tool owners and operational teams. I conducted meetings with key stakeholders resolving problems and blocked work flows. Additionally, I collaborated with SAFe agile teams to institute compliance by design during sprint sessions, reviewing policies, standard operating procedures, high level designs, and lean business cases. Show less