Ashissh Mehtaa

Experience

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  Bharti Airtel Limited

  Feb 2004 - Sept 2008

  Customer Support Executive - Bharti Airtel

  Data Services (GPRS, MMS, Airtel Live & NOP) Technical + BPO SPOC –Handling Technical BPO which is taking care of product support of Data Services & devices.• Managing Call Center KPI’s along with Inbound Call Center operations.• Testing of Data Devices With different Operating systems of Microsoft.• Handling Technical BPO which is taking care of Blackberry VAS Sales & Support.• Maintaining Corporate Relations with Company High officials.• Complete customized solution providing as per business requirement.• Handling V.I.P customer’s for Fast resolution & on the spot support.Complaint Management & QRC - IVR coordinator for the Circle – Management of IVR contents.• Daily audit of IVR options and updation.• Business Intelligence – Extracting reports & perform business level analysis on Postpaid & Prepaid by extracting different critical usage reports using SQL Server.• BPO & Partner Handling - GPRS Helpline – Managing Manpower, Calls per Sub, Service Level.• Standardization of Query resolution.• Investigated and resolved customer inquiries and complaints in an empathetic manner.• Adhered to all confidentiality requirements at all times.• Solved unresolved customer issues.• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.• Facilitated inter-departmental communication to effectively provide customer support.• Followed-through on all critical inter-departmental escalations to increase customer retention rates.• Resolved associate, tool and service delivery issues revealed by statistical reports.• Devised and published metrics to measure the organization's success in delivering world class customer service. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. Show less

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  Altruist Technologies Pvt. Ltd.

  Oct 2008 - Jan 2010

  Assistant Manager VAS ( Marketing )

  Sales & VAS Product Promotion – Implementation of promotional activities to increase usage revenue & acquiring new customer base.• Routine analysis on churn base for reduction and retention on service.• Serviced Airtel Account for Punjab, Haryana, HP, J&K, AP• Implementation of sales strategy to increase base on our services with excellent team group performance.• Market survey for product feedback for redesigning or up-gradation of sales & promotional plan.• Meeting revenue & subscriber base target as per AOP. conceptualizing new VAS products/services.• Business strategy formulation, maintain profitability of existing business.• Predictive churn module for retention.• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.• Maintained up-to-date knowledge of product and service changes.• Effective liaison between clients and internal departments.• Resolved associate, tool and service delivery issues revealed by statistical reports.• Followed-through on all critical inter-departmental escalations to increase customer retention rates.• Adhered to all confidentiality requirements at all times.U&R – Subscriber Behavior analysis on the basis of their usage, customized offering to increase ARPU and Usage Minutes, aggressive offers to keep subscriber on the product and aggressive offers for retention. Show less

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  Bharti Airtel Limited

  Feb 2010 - Aug 2010

  Assistant Manager - Airtel Centre Office

  Business to Business solution - Monitoring & fault alarm control.• Business to customer solution monitoring & fault alarm control.• National service monitoring & control (Data, GSM & DSL).• Solution architecture & automation of monitoring tools.• Helping stake holders with relevant business & solution analysis.• Network & architecture analysis with defects & improvement areas for business growth

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  Tata Docomo

  Aug 2010 - Oct 2011

  Customer Service Manager - Deputy Manager - TATA DoCoMo

  Service Recovery (Complaint Management) - Overall SLA achievement for 2G & 3G network complaints, Estick related complaints (Punjab & Haryana), reduction of calls related to network, special projects on CPC reduction & network complaints, circle CSAT score balance, Dashboard analysis, special field visit for >2 times raised cases, monthly scenario testing for network performance, KPI & SLA analysis New Product Development , Service Marketing - Successful product launch after UAT, Process & Checklist compliance, VAS promotion through channels (USSD, SMS, VOICE, CELLINFO, FLASH SMS, OBD, INTERACTIVE OBD, IBD), revenue enhancement Show less

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  Osiyan Communications Ltd

  Feb 2012 - Mar 2013

  Regional Head E-Commerce - Osiyan Communications Pvt Ltd.

  Marketing of Business portal owned by company. National tie-ups with leading brands for their product promotion. Complete E-commerce solutions for clients. Managing sales team of 9 states, marketing & promotional planning, ensuring high client servicing for sales growth. PAN India coverage for sales & solutions support, region wise strategies for brand promotion. Spearheaded expansion and development initiatives in Punjab. Led cross-functional teams to create impactful messaging, demand-generation programs and sales tools. Negotiated prices, terms of sales and service agreements. Evaluated current service needs and product satisfaction levels with established customers. Show less

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  Hungama

  Mar 2013 - Nov 2014

  Senior Manager Content VAS ( CRBT ) - Hungama Digital Media Entertainment Pvt. Ltd.

  Business Development - • Marketing of CRBT content, promotion space for Bollywood & regional, content listening session with client, management of Top operators of India, responsible for revenue enhancement & market share, making plans for ATL & BTL promotions, best in class content recommendation with sure conversions, effective strategy planning for region wise content promotion.• Managed a portfolio of 5 accounts totaling 2.23 Mn in sales.• Led sales forecasting, market trend evaluation and segment strategies.• Developed comparison tables of products and services by researching product pricing, ratings and performance.• Presented innovative digital media marketing presentations to executive decision makers.Client Management -• Initiated two key partnerships which resulted in 54% revenue growth.• Worked directly with Marketing Head, VAS Managers, Platform Partner to achieve AOP Figures.• Performed initial client assessment and analysis to begin research process. Show less

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  Aircel

  Nov 2014 - Mar 2017

  Deputy Manager Marketing- Aircel Dishnet Wireless ltd

  Data 3G/2G - Managing 3G & 2G Business for Pb & HP.1,Developing Products in line with Competition offering in Pb & HP2,Restructuring of Data Ladder and Product Propositions.4,Retail branding on data offers and new launch communication.5,Action on movement of Non data users to data user having DEH.Data U&R - Developed pricing strategies while balancing firm objectives with customer satisfaction maximization.Analyzed usage patterns to understand how customers used company products.Data CLM - Managing data CLM offers for PB & HP with Effective scenarios building on Every CLM Rule set and Condition.1,CLM Campaigns includes NON Pack to Pack , Data ARPU Enhancement , Data ARPU Protection , DRIP , Frequency of Recharge , Churn , Seeding.Product - New Product Development, concept designing, Market Research, development, Revenue Forecast, Business Case Formation, Phase to Phase deployment, post launch Analysis, GTM strategy.Prepaid Acquisition - FRC Mix, New Acquisition Product Creation & Launch, Competition Mapping, scheme, Targets, Market roll out, GTM Strategy, Sales Scheme management, daily/weekly/monthly Target completion through Sales force, Regular Market Visit.Coordinated and participated in promotional activities and trade shows.NON Data VAS - Effective USE of IVR , IBD , OBD , PCN , BOD , Cell Info , SMS , MMS , Pre Call Announcement.Managing Big Ticket Size Products Like chatting , Dialer Tunes , Contest , Cricket Packs , Festival Packs , SMS Packs , USSD Packs , WAP Products.Marketing Operations -Implemented marketing strategies which resulted in 12% growth of customer base.1,Communicated marketing teams' plans and accomplishments to verify alignment with senior management objectives.2,Initiated market research studies and analyzed findings.3,Completed quarterly forecasting and monthly financial reviews.4,Analyzed third-party data and investigated new growth opportunities.5,Coordinated art and graphics creation for effective merchandising. Show less

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  A.M. Sales Corporation - India

  Apr 2017 - Sept 2017

  Marketing Consultant

  1,Product development, consultant relations, industry research and evaluation, product reporting as well as client service.2,Marketing campaigns and assisting on marketing collateral development inclusive of seminars, collateral, mailers, newsletters, brochures and varied core and promotional security.3,Working as internal source for advertising or marketing communication along with brand management strategy and processes.4,Preparation of training curriculum plus best practices suggestions to implement by marketing as well as distribution team.5,Managing program output inclusive of sales kit preparation, audio visual materials, display arrangement, collateral/field support materials.6,Working on proposals requests and facilitate to develop product information databases. Show less

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  HDFC Bank

  Mar 2018 - Sept 2018

  Deputy Manager

  Discription1. Portfolio Management of preferred Customers having book Size of Around Rs 9.8 Cr.2. Financial Adviser to Mapped portfolio Customers with End to End product servicing.3. Revenue Management and new investments from Existing Customers.4. New high Worth Clients Acquisition and Making them invest in Bank Products.5. Extended Relationship building with portfolio customers to make them invest in product lines.6. specialized in Mutual Funds & Investments7. Subject matter Expert in Business Loan , Loan against Securities, Loan against Property, over draft , Working capital,Kissan Gold card.8. Daily, Monthly , Quarterly Revenue Targets planning and Achievement.9. IRDA Certified Insurance Consultant. Show less

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  IndusInd Bank

  Sept 2018 - Dec 2020

  Senior Relationship Manager

  • Growing Retail Banker with Specialization in Asset Products and Disbursed 5.82 Cr LAP DOD LACR• Portfolio Management of Band A , A & B Customers having book Size of Around Rs 1.2 Cr.• Disbursed Asset worth 5.82 Cr and another 7 Cr files are in processing.• Good Coverage in Industrial area for LAP, BBG, DOD, BL, LOC• Financial Adviser to Mapped portfolio Customers with End to End product servicing.• Revenue Management and new investments from Existing Customers.• New high Worth Clients Acquisition and Making them invest in Bank Products.• Extended Relationship building with portfolio customers to make them invest in product lines.• specialized in Mutual Funds & Investments• Subject matter Expert in Business Loan, Loan against Securities, Loan against Property, over draft, Working capital, Kissan Gold card. Show less