Amr Mostafa

Experience

• 

  Ofok Systems

  Jul 2010 - Aug 2010

  Trainee

  Having a big knowledge of World Wide Web, and how the world is connected

• 

  Bayer

  Aug 2010 - Sept 2010

  Trainee

  IT administrator, resolving any problems in network, checking all servers daily and checking the security system on the network.

• 

  Vodafone

  Jul 2011 - Sept 2011

  Trainee

  VAS (Value-Added Service) all services beyond standard voice calls like SMS, MMS and data access.Checking everyday on the services delivered and ensuring on deliver it in a good quality.Install any new service on the BSC's software.

• 

  Telecom Egypt

  Sept 2011 - Oct 2011

  Student

  Satellite course

• 

  Vodafone

  Jul 2012 - Aug 2012

  Trainee

  RF Optimizer, improving site's performance and reducing DCLR & FCR as much as possible

• 

  General Motors

  Aug 2012 - Aug 2012

  Trainee

  Responsible for enhancing & improving the trim of TFR line

• 

  E& Egypt

  Sept 2012 - Sept 2012

  Trainee
• 

  Giza Systems

  Jul 2014 - Oct 2014

  OSS Engineer

  - Gather and analyze data to establish system requirements.- Interface with various team members such as management, administration, legal, and support staff on a regular basis.- Evaluate and recommend systems/equipment/technologies based upon client needs.- Provide client with post-installation and integration support.

• 

  Vodafone

  Nov 2014 - Nov 2020

  - Leading the voice charging team that are responsible for all prepaid services and promotions, & convergent charging.- Analyze business requirements and design prepaid products & services.- Ensure that all prepaid consumer & enterprise projects are delivered on-time with top quality and least time-to-market in a way that exceeds customer expectations and react rapidly to competition.- Recruit, coach & retain world-class calibers that are able to deliver Vodafone strategy. - Design & develop optimized prepaid products & services.- Review technical designs made by junior team members.- Develop optimized solutions for enhancing time-to-market. - Analyze, design and implementation of business requirements of complex real-time voice/data services for both pre-paid & post-paid subscribers.- Support Marketing team in building new products utilizing all systems capabilities.- Support Finance team to spot gaps of wrong charging, reporting issues & fraud cases.- Proper handling for large-scale & cross-function projects involving complex business requirements. - Design and implement new messaging services (USSD) in full co-ordination with the commercial team ensuring the right dimensioning for existing services and following up new technologies with vendors and VF-group to highlight opportunities for services enhancement.- Design, Build and modify USSD call flows in order to increase Vodafone NPS.- Ensure services planning KPIs are satisfied.- Build a simplified and effective USSD menu logics serving VFE strategies and group direction. - Develop new USSD services following all optimization guidelines to enhance customer NPS.- Implement the offered solutions by vendors to ensure compatibility with VFE network topology and VF group direction.- Responsible for implementation and installation of new product/service or customization.

  • Charging Products Supervisor

    Jul 2019 - Nov 2020

  • Prepaid Charging Technical Lead

    Dec 2018 - Jun 2019

  • Prepaid Charging Senior Engineer

    Jul 2017 - Nov 2018

  • Messaging Sr. Engineer

    Jun 2016 - Jun 2017

  • Messaging Engineer

    Nov 2014 - May 2016
• 

  Ashtar.app

  Dec 2020 - Aug 2022

  - Define product strategies, based on the company's objectives, market-research and user feedback- Prioritize and adjust product backlogs according to strategic product value- Inspire and motivate an agile team, and communicate the vision and product goals to thethem- Analyze the performance of the product team with users and versus the competition- Run conversion and optimization tests- Support the growth strategy- Constant observation of consumer behavior for the B2C product- Identify the commonalities of client's requirements and write requirements to suit genericclients for the B2B product- Drive decision-making on prioritization / sequencing at working team level- Understand and negotiate implementation options, and make decisions based on customerand business needs- Liaising between the different commercial stakeholders to make sure the requirements andplans of the various functions are being met and implemented according to the priorities.- Lead a highly effective product team to deliver the above requirements and overlook theentire product at Ashtar عرض أقل

  • Head of Product

    Oct 2021 - Aug 2022

  • Senior Product Manager

    Dec 2020 - Sept 2021
• 

  AIM Technologies

  Sept 2022 - Feb 2023

  Head of Products
• 

  Dru

  Feb 2023 - now

  Head of Products