Maria Do Carmo Franco Paz

Experience

• 

  Meliá Hotels International

  Feb 1995 - Mar 1996

  Guest Relations Officer

  Responsible for the assistance to the overall guests with special focus on the service level to the frequent customers and monitoring quality of services.

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  American Express

  Mar 1996 - Jan 2005

  Responsible for the management of the American Express brand licensing agreements with financial institutions such as HSBC, BankBoston, BCN. Responsible for the identification of business opportunities, sales and relationship management of a customer portfolio comprised of Key accounts and Prospects for the Corporate Card and Business Travel solution.

  • Business Development Senior Manager - Global Network Services

    Jan 1999 - Jan 2005

  • Senior Account Manager - Business Travel and Corporate Solutions

    Mar 1996 - Oct 1999
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  MasterCard

  Oct 2005 - Jan 2016

  Responsible for the development and growth of the Mastercard branded payment portfolio of Citibank Brasil, managing the P&L and the Business strategy.Partnered and supported HR on the development and execution of several projects such as talent management, organizational culture, intern program, while acting as Business Development for Citibank account. Assigned to HR project related to T&D to get experience on people development. Responsible for the business development of the HSBC payment portfolio in South America - Brasil, Argentina, Chile, Peru and Paraguai. Responsible for the relationship and portfolio management of regional banks and retail prospects.

  • Business Development Director - Citibank Account

    Aug 2013 - Jan 2016

  • HR Assignment

    Jan 2015 - Apr 2015

  • Business Development Director - HSBC Account - Geo South Division

    Jun 2008 - Aug 2013

  • Business Development - Prospecting and Regional Banks

    Oct 2005 - Jun 2008
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  Independent HR Consultant

  Sept 2016 - Jul 2017

  Human & Organizational Development

  Worked with individuals and organizations to build their path towards a continuous development process through Group facilitation and Coaching,

• 

  Avante Consulting

  Aug 2017 - Mar 2020

  Partner - Human and Organizational Development

  Responsible for Human and Organizational Development Strategy and Processes Management through Executive Coaching, Leadership Assessement and Group facilitation.

• 

  Lee Hecht Harrison

  Jun 2019 - Jan 2021

  Associated Consultant

  Working with executives and organizations on Development processes.

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  American Express

  Mar 2020 - now

  Business Development Director