Juan C. Castillo C.

Experience

• 

  IDECOOP

  Jan 2008 - Jul 2012

  IT Support Assistant

  Windows Server Administration, User support, Network installation and Administration

• 

  Youth for Christ International

  Jul 2011 - Jan 2017

  National Director for Dominican Republic
• 

  Alorica

  Dec 2012 - Jun 2013

  Tech Support Representative for ATT

  Tier 1, Customer Service Support for DSL Internet Services

• 

  Compassion International

  Jul 2013 - now

  In this new role I lead a team of professionals that provides comprehensive consulting services, developing, and supporting the implementation of holistic child development programs and interventions in the churches associated with the organization. My role involves empowering staff to effectively respond to community needs, prioritize tasks, and make informed decisions that lead to stronger relationships and more impactful program designs. Together, we collaborate to create innovative solutions that enhance the well-being and development of children living in extreme poverty in the areas where the churches associated with the organization are currently working. Show less As a level III analyst besides analyzing operations and processes and it integration with technology, part of my role is to leverages experience and training to discover and/or develop data, monitor analytics, contribute to successful communications and quality trends, and educate leadership in areas of opportunity for improvement. Coordinating among various stakeholders, I lead or serve on project teams to pilot innovation efforts, provide systematic reviews, and promotes sustainability of ministry initiatives. Show less

  • Manager of Program Support

    Feb 2024 - now

  • Business Analyst III

    Feb 2022 - Mar 2024

  • Interim Lead of the CI National Disaster Response Team

    Sept 2022 - Feb 2024

  • Business Analyst II

    Jan 2018 - Feb 2022

  • IT Specialist

    Jul 2013 - Jan 2018