Slavi Venev

Experience

• 

  Toplivo AD

  Oct 2006 - Jul 2009

  System Administrator

  System Administrator of office • Personal Computers • Networks • Printers • Servers • Do troubleshooting and implementations of solutions

• 

  Valleyfair Family Amusement Park

  May 2010 - Sept 2012

  Park Staff

  I have spent 3 amazing summers, working for Valleyfair.

• 

  Hewlett-Packard

  Mar 2013 - Sept 2015

  Network Technology Specialist

  Second Level Network Support Engineer • Troubleshooting and resolving complex WAN, LAN, DNS, caching and network security issues• Administering TCP/IP LAN's (VLAN routing, VTP, STP)• WAN - Administering large-scale and complex WAN networks (OSPF, EIGRP,BGP, MPLS);• LAN - TCP/IP LAN's (VLAN routing, VTP, STP)• DNS - administering of DNS/DHCP server solutions• Load Balancing - Cisco CSS, Cisco ACE, F5 BigIP, Zeus Technologies• Working following ITSM/ITIL processes and procedures.• Investigate and diagnose incidents accurately and effectively. Define actions plans for detailed diagnosis for restoring normal service as soon as possible• Preparing and Implementing routine and emergency changes to Network Environment• Do troubleshooting and implementations of solutions;• Ensure customers' network continues to operate efficiently with minimum downtime• Adapts quickly to new technology & understands complex infrastructures. Show less

• 

  IBM

  Sept 2015 - now

  Cisco TAC - Routing & Switching Technical Lead (Tier 3)

  Tech Lead of Sofia LAN-Switching Team,My responsibility is to utilize a lab environment, providing tech help to team members and escalation point.Date to day activities are debug complex network problems including troubleshooting Layer 2 Switching, high CPU utilization, packet loss, hardware forwarding and Power over Ethernet on the following technologies:• Cisco Catalyst Switches (2955, 2960, 3560, 3750, 4500, 6500, 7600, VSS)• Metro Ethernet Switches (ME1200, ME3400, ME3600, ME3800)• Layer 2 protocols such as STP, QoS and VLANsMy additional responsibilities include:• Created reproductions of customer production networks• Making recommendations to customer to improve overall network performance• Technical expert and is a go-to resource for the team• Supervision on routine teamwork and providing tech trainings for newcomers• Working on problems of diverse scope where analysis requires evaluation of identifiable factors•Provided technical support and advice for working with lab infrastructure Show less