Samantha Tower

Experience

• 

  HAI Group

  Jan 2009 - now

  Elicit requirements using interviews, document analysis, requirements gathering sessions, surveys, site visits, business process descriptions, use cases, scenarios, business and workflow analysis. Perform research and writing tasks on basic and complex documentation projects to create product or process requirements documents, functional specifications, guides, manuals, help systems, web‐based documents, and tutorials. Analyze business and functional needs critically using a variety of tools and recommending solutions.Provide time estimates for project related tasks. Technical analysis for developing and modifying systems and processes to meet client needs and develop specifications to support these modifications. Mapping and documenting interfaces between legacy and new systems.Create test scenarios and develop test plans to be used in testing the business applications in order to verify that client requirements are incorporated in to the system design. Agile Product Owner who represents the customer to the Agile team; responsibilities include but are not limited to defining stories, prioritizing backlog and establishing acceptance criteria.Perform quality assurance functions, systems testing, and user acceptance. Develop and document data collection and analysis tools to enable operations groups to function efficiently and effectively in order to meet their objectives and successfully complete their initiatives. Work with users to identify, diagnose and solve system issues.Support business process improvement initiatives.Deliver high-quality solutions on-time and on-feature to customers. Reinforce Agile values and principles. Show less • Develop methodologies and processes for project management and planning utilizing SAFe, Waterfall, etc. • Work with internal customers and management to analyze business requirements for projects and enhancements• Work with internal teams, and local and international vendors, to execute on project work • Creating and executing work plans to optimize business value delivered through projects• Work with management to estimate and budget for requested projects• Minimize risk exposure for projects• Prepare for reviews and validity assurance procedures Show less Promoted from Office Services Coordinator in the Executive Services Department; assistant to the Director of Executive Services; support/preparation for the board meetings: travel to board meetings, board material management; document/records management for: corporate policy manual, corporate records; board and committee meeting minutes; board and committees portals management; committee reimbursements and budget; board member training schedules; board and committee member correspondence; special projects concerning corporate governance; project management; document and reports creation; database management, data entry; staff orientations Show less

  • Business System Analyst

    Feb 2018 - now

  • Project Manager

    Jul 2014 - Feb 2018

  • Executive Assistant

    Mar 2011 - Jun 2014

  • Office Services Coordinator

    Jan 2009 - Mar 2011