Paul Fuller

Experience

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  Southland Air Services

  Jan 1999 - Jan 2001

  Warehouse/Office Clerk Imports
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  FedEx

  Jan 2004 - Mar 2012

  Airfreight Agent

  • Based in the Import side of the business, organising all freight from the USA, India, China, Canada, and Europeto travel from the Stanstead hub to Heathrow, ensuring that the most urgent freight moved first to meet deadlinesof the customers. Using an in-house system to electronically arrive all the freight, create files and organisecollections from our warehouse.• I arranged many transhipment’s each week which I personally DG checked and x-rayed myself to speed up themovement of the freight. I would then arrange for them to be taken into other airlines and moved to finaldestination. This is also something I would do myself quite regularly to assure the freight moved within theexpected time frames.• A key member of many QAT (Quality Assessment Teams) which involved identifying & implementing ways toimprove internal & external services which was something new and out of the ordinary for me, but something Ienjoyed very much. The last project i was involved in was the new planning and implementation of the rebuildof our warehouse which helped to improve workload and profits throughout the year.• I continually strive to improve myself professionally, and to assist in progressing I completed the FedEx Horizonmanagement course. This taught me different ways of looking at problems or issues, thinking of them more aschallenges that needed solutions. I used the skills I learnt in this course in my everyday work while working asa temporary team leader for the warehouse staff.For reference contact: Stephen Frost Show less

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  DHL Global Forwarding

  Apr 2012 - Apr 2013

  Customer Service Specialist

  • Arranging cargo collections and managing bookings with gateway/airline via GSC, including creation of physicalshipment files and quality checking of documentation.• Full customer account management, ensuring expectations are met and complaints, queries are dealt with in asatisfactory and timely manner.• Proactive management and communication of exceptions and issues to the client, providing timely updates onservice issues and solutions.• Making outbound lead generation calls resulting in several shipments of new business with I then working withsales to ensure successful implementation of the new business.• I have built excellent working relationships with top clients globally, including retail giant Alshaya and HyundaiHeavy. Both of whom ship many tonnes of freight monthly which contributed significantly to the annual profitsfor DHL. These clients are also essential to the departmental goals for customer retention and revenue growth.• I have developed a shippers’ contact list including over 200 new customers under the Hyundai Heavy account.The high-profile nature of this account gave me the opportunity to work directly alongside the managing director.• Working as a substitute for my team leader during my time at DHL, taking over her daily duties including billing,problem solving and managing/assisting my team to complete their workloads within deadlines. Show less

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  CH ROBINSON

  Jul 2013 - Oct 2015

  Breakbulk Team Leader Import/Export

  • Training all operation clerks within my department including using Customs programs, client billings, queryresolution and any formal or in house training.• As a qualified BTR (business technology representative) I regularly provided other branches/colleagues withsenior advice, knowledge and support when using any of the in house systems.• Fully understanding financial closure and brokerage reporting to support month closure including producingdepartmental check reports e.g. Internal Daybook to verify financials. Also resolving account queries to assistsenior management with monthly figures.• Responsible for operations, handling and planning of Ocean Import/Export Consolidation services from the USAand Asia. Personally handling all accounts on exports and a large number of imports accounts includingarranging & completing clearance, billing and deliveries.• Fully accountable for growth of the weekly consolidations which included cold calling, rate reduction offeringsand- customer growth.• Completion of full NES, AMS, ACI and ISF customs procedures/documents to comply with all countries exportregulations. Show less

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  Kuehne+Nagel

  Nov 2015 - Dec 2023

  Key Account Manager (Rolls-Royce Partners & Finance) Kuehne + NagelBusiness Development & Key Account ManagementWorking with RRPF became part of my main role from January 2019, initiated from a Rolls-Royce customer referral.I took leadership of growing and maintaining a strong customer relationship which developed into a million-poundturnover account. This opportunity highlighted my strengths in business development and customer retention.My day-to-day duties included many of the above listed attributions in addition to:• Beings single point of contact for the whole of RRPF.• Advising on all engine project moves.• Negotiating competitive rates for all projects.• Presenting KPI account data including emissions usage.• Quarterly face to face meetings with RRPF offices in Westminster Show less UK Operational Key Account Manager for Rolls-Royce (OKAM)Utilising the hybrid work/home model, previously on site with the customer Rolls-Royce in Derby, I worked as part of anaccount management team. My role as the UK OKAM was an exciting one for me to develop in especially as it evolvedthroughout the years alongside the growth of the account. My day-to-day duties included:• Single point of contact for the customer.• Smooth running of the internal operation.• Completion of up-to-date SLA / SOP’s.• Monthly presentations to senior management on Safety, Quality, Cost, Delivery & People (SQCDP).• Pro-actively initiating corrective actions for KPI failures and non-compliance.• Working closely with the Commercial KAM to actively pursue leads for further Rolls-Royce contracts.• Environmental excellence lead ensuring carbon emissions reductions for all logistics.• Review customer processes including systems, bulk billing presentation, invoicing & quotations.• Present monthly billing to Rolls-Royce financial team liaising with K+N credit control to ensure accounts are upto date and paid in full.• Work closely with customer’s Experimental team, utilising my own experience and knowledge of the businessto give advice on the most efficient use of transportation for their shipment.• Monitor data quality of lane trends to validate potential rate negotiations.• Respond to lane quote requests supporting update of rate database whenever required.• Assist with the completion of tenders/business proposals.• Project management involving subjects such as implementation of new business & customer audits.• Internal training for all newly appointed staff assigned to the customer account including all graduates boughton by Rolls-Royce.• Regular UK travel to customer branches in Bristol, Glasgow & London Show less

  • Key Account Manager

    Jan 2019 - Dec 2023

  • Key Account Manager OKAM

    Nov 2015 - Dec 2023
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  DHL Global Forwarding

  May 2024 - now

  Operational Key Account Manager