Barbara Tsui

Experience

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  Fortress- A Division of A.S. Watson Group

  Oct 1999 - Jul 2003

  Sales Manager

  1. Analyzed target customer profile and keep the right products to sell.2. Achieved sale target under team work.3. Coached staff and boosted staff morale.4. Set planning for stock take, shop display and housekeeping.5. Controlled stock shrinkage and shop expenses.6.Provided excellent customer service and handled customer complaints.

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  Bang & Olufsen HK Ltd

  Aug 2003 - Jun 2007

  Shop Manager

  1. Analyzed target customer and keep prolonged relationship.2. Direct selling to end user, designer & corporate account user.

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  HSBC Retail Banking and Wealth Management

  Jul 2007 - Jun 2009

  Wealth Management Manager

  Promote various insurance & investment products to meet business targets.

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  Fairview Park Country Club Limited

  Jul 2011 - Apr 2023

  Membership Manager

  Sales & Marketing Plan marketing strategies for accomplishing sales target in various channels like recruiting new members, shopping fairs, booth rental & car shows. Devise yearly & monthly action plans for membership promotions. Build Club's image and to be responsible for public relation and promotional works such as newsletters, flyers and internal festive decorations. Supervise all graphic and printing works of promotional flyers and posters, F&B’s menu, Club official website & signage. Closely monitor Club’s official website, WhatsApp broadcasting latest news and e-Newsletter.Administration & Management Supervise all membership staff, IT staff & Receptionists for daily operations with training and guidance.  Enforce, review and revise the Club’s Rules & Regulations. Maintain the update of membership database, membership card production system and prepare & analyse management report. Supervise & maintain the execution process of updating Members’ personal information confidentially with proper filing system and computer system. Develop risk control management & make regular review. Handle member’s comments and complaints and take follow-up action for verbal and written reply. Retain stable membership numbers & maintain good relationship with members. Generate sales reports for Departmental Meeting & Board Meeting and attend these regular meeting with presentation of management reports. Work as Duty Manager in assigned hours. Show less