Ravi MK

Experience

• 

  IBM Global Techonlogy Services

  Sept 2005 - now

  Service Delivery Manager

  My core responsibilities comprise of ensuring successful End-to-End delivery of an account in the EMEA region. Other KRAs are Managing deliveries and resolving dependencies, service management, Client Relationship Management and internal interfacing for project requirements, Resource training and optimization & job rotation. Deliver the project within estimated timescales, involved in preparation of SLAs, transition and transformation, exit plans, Compliance.

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  IBM India Private Limited

  Jun 2015 - now

  Technical Services Manager

  Over 21+ years of experience in IT Infrastructure Management, results driven business development leader with a unique facility for designing and implementing business objectives that meet service delivery needs. Leverage budgetary management experience to ensure scopes of projects are met and maintained. Work effectively with team members from diverse professional and cultural backgrounds, and communicate ideas in clear easy to understand terms. Managing a team of 20 people which includes different technologies. Involved in project transitioning and transformation. Show less