Lesley Robertson

Experience

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  Christ Hospital

  Sept 1995 - Dec 1996

  File Clerk/ Department Receptionist

  Categorized and catalogued results, transcripts and films for Ultrasound, Nuclear Medicine, CAT Scan, MRI and Radiology departmentsPrepared and displayed films and corresponding paperwork for radiologist dictation. Responsible for prepping films for scheduled operating room procedures and emergency room STAT filmsCopied and prepped films for legal procedures and outpatient doctor/client consultationsAssisted X-ray and MRI technicians with patients during proceduresScheduled impatient and outpatient appointments and entered appropriate outgoing calls in response to requests of physicians, legal agencies and patients for follow up, results or records requestsPerform duties with discretion and detail to ensure patient confidentiality and efficient records keeping Show less

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  US Army

  Jan 1997 - Feb 2001

  T20F Blackhawk Crew-chief/Door-gunner/Mechanic

  Maintained over $80 million in UH60 A/L helicopters and equipmentScheduled maintenance on helicopter ground equipment, military vehicles and hangar areaPerformed crew duties for 318 accident/incident free flight hours, 101 hours flown in imminent danger while deployedServed as NCOIC for ten weeks, while deployed to Bosnia, supervising over 2400 accident/incident free maintenance hours and over 30 crew and maintenance individualsPerformed operational checks for conformance to procedure and specificationsPerformed installation, operational checks and repaired hydraulic systems, wheel/brake systems, pneumatic systems, fuel systems, landing gear and pneudralic systemsResponsible for the maintenance and repair of weight and balance configuration, fuel cell inspection, fiberglass and sheet metal surfacesRigged flight controlsTraining in hazardous chemical handling, cockpit familiarization, aircraft brake rider, rotary track and balance and flight line safetyEarned an ARCOM and AAM, as well as numerous FORSCOM, Battalion and company coins for service and performanceReviewed all work of maintenance and paperwork to provide quality assurance and control in all stages of work and records keeping correcting any discrepancies according to all aircraft manuals, regulations and manufacturers guidelines and updates. Show less

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  Kohl’s Department Store

  Feb 2009 - May 2011

  Supervisor

  Adhere to a “Yes We Can” policy to effectively resolve customer questions and requestsAssist customers in need of assistance with products and information to insure a satisfactory experience. Including but not limited to checking back stock, store hand held devices and direction to in store to store transfersAssist in recovery and maintenance of individual departments and their fitting rooms to properly restore merchandise to its proper departments and displayed in a customer friendly mannerRespond quickly and appropriately to POS/Service Desk calls to assist in technical/equipment issues or customer concerns and problems to reach the goal of a quick and satisfying shopping experience Effectively and efficiently process incoming merchandise as well as distribution to proper departmentsExecute company programs in Loss Prevention and Inventory Control by assisting in price changes, callbacks, damages and defectives and store shortage action plansAssign tasks and direct workflow to sales associates and POSOrients and trains sales associates on selling floor operations and best practicesEnsure associates are maintaining company standards for customer service, merchandising and signingWork with all supervisors, area supervisors and managers to guarantee integrity and adherence to the communication manuals and planners Perform additional duties: E3 duties such as change requests, rectify schedule discrepancies and coverage, limited cash room duties, register voids, supervisor overrides and responsible for jewelry and register keysResponsible for identifying markup/down and clearance items for departments using proper equipment to ensure proper compliance to surpass company expectations, as well as audits an exception reports Show less

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  US Census Bureau

  Apr 2009 - Oct 2009

  Enumerator/Crew Leader Assistant

  Supervised over 20 individuals in canvassing process, oversaw quality control of data collection, assist Crew Leader in preparation and distribution of assignments, observation of personnel to assure quality of work and confidentiality of all collected information as well as assistance with troubleshooting of all hand held devices and equipmentCollection of decennial statistics of population, housing, social and economic data used by various levels of government, industries, public and private organizationsProtect the confidentiality and privacy of individuals interviewed by phone or in person as well as sensitive paperwork and equipmentUpdate, identify and refine census address lists to a more cost effective and accurate documentation of an assigned areaUpdate maps and locations in hand held devices to insure accurate representation of assigned areas for future census functionTransmit and receive daily updates, progress and data collected with local offices and complete appropriate documentation when the situation calls for further detailed informationVerification of locations classified under address canvassing as group quartersLocate addresses and interview individuals living/working in areas to correctly categorize and annotate with proper paperwork Show less

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  Rent- A- Center

  May 2011 - Nov 2013

  Assistant Store Manager

  Involved in cash handling and deposits for daily transactions.Provide excellent customer service and suggest programs for extra coverage for products. Set daily goals related to sales activities, oversee coworkers’ activities in sales and collections, monitor for results for sales and collections to increase revenue, sales and customer growth.Follow up on difficult accounts and use resources to collect past due revenue or retrieve merchandiseSchedule associates daily activities for credit collections, deliveries and service, provide effective training & development, provide leadership, motivation, coaching and guidance to maximize retention and reduce turnoverManage and direct workers to comply and effectively execute company programs, policies and processes.Protect company assets through expense management, controlling inventory, overseeing monetary transactions and store security Monitor customer satisfaction as well as commit to exceptional customer satisfaction, develop talent for future growth of the company through evaluation, counseling and coaching Show less

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  Bank of America

  Mar 2014 - now

  Daily handling of inbound calls assisting in operations, procedures and escalations.Create and facilitate training, mentoring, QM and coaching of newly hired representatives, actively involved in Contingent & Mentor Initiatives as well as Mentoring Committee. Participated in Policy & Procedure Projects. Instructed Non-Qual, ICP Introduction, IKH Integration and 529 classes and Lunch & Learn Lead.Currently involved in updating, editing and innovating training manuals, reference/resource material and re-working of Mentoring and Contingent Quality Maintenance programs. Subject matter expert in both Non-Qual and Qual type accounts.Willingly assists partner departments with projects, such as 5498 project, identifying deficiencies in incoming wire transactions.Extensive knowledge in KD systems, EAO, New Service Gateway, Client Profile and the new enhanced Financial Operations Portal (GBR update). Assisted in testing of 529 and IKH integration updates. Show less

  • Content Writer-Procedures

    Mar 2022 - now

  • Resource Support

    Nov 2021 - Mar 2022

  • Retirement & Distributions Services Trainer

    Mar 2014 - Nov 2021