Shirley Polanco

Experience

• 

  BRONX UNITED IPA

  Jul 2021 - Aug 2021

  Student Intern

  - Used a database to expand data, and stored information for 12 doctors and nurse practitioners that reduced paperwork.- Incorporated Microsoft Excel and recorded information for medications related to patients and pharmacies.

• 

  Equitable Advisors

  Jul 2022 - Aug 2022

  Intern

  - Facilitated in creating new prospects for financial assistance and participated in meetings related to the information provided by the Salesforce database.- Prepared information for new prospects by using the Salesforce database to contribute to financial meetings.- Contacted potential employees and scheduled their interviews by phone and Microsoft Outlook.

• 

  Manhattan North Management Co

  Jul 2023 - Aug 2023

  IT Intern

  - Assisted with email logins for supers through work phones.- Processed over 100 files into PDF's using a Canon Paper Scanner and logged related information into Excel Files, reducing paper usage and providing ease of use.- Set up equipment such as monitors and cellular devices for employment use.

• 

  Essen Health Care

  Oct 2023 - Nov 2023

  Information Technology Field Technician

  - Successfully deployed Windows 11 on over 20 desktops, enhancing operational efficiency by 30% for a new Essen location opening.- Actively participated in the replacement of 3 Cisco Network Switches in multiple locations, facilitating the organization of network infrastructure by 90% and promoting streamlined cable management protocols.- Established wired connections between office phones, desktops, and printers through IP address, enhancing connectivity by 95% and maintaining ease of use. Show less

• 

  GAVS Technologies

  Jan 2024 - now

  - Collaborate in deploying more than 150 iPads to providers, improving work efficiency by 10% and increasing provider satisfaction by 90%.- Resolve more than 580 level 1 support tickets, reducing worksite issues by 80%, contributing to enhanced system stability and smoother workflow for employees.- Provide IT equipment such as printers, and scanners, and deploy PCs for new onboarded employees, maintaining inventory through Asset Panda and preventing the risk of equipment shortages or losses. Show less

  • Field Technician Lead

    Sept 2024 - now

  • Desktop Engineer

    Jan 2024 - now
• 

  COOP

  Feb 2024 - Jun 2024

  Data Analytics Apprentice

  - Engaged in a 16-week apprenticeship program, acquiring expertise in data cleaning, transformation, analysis, and visualization using SQL, Python, and Tableau, alongside continuous professional development.- Participated in 200 hours of instruction time with a hands-on mastery of data tools, communication training, networking, and client work with actual companies.