JAMIE STEPHENSON

Experience

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  ROCKDALE NEWTON HEMATOLOGY ONCOLOGY

  Aug 2010 - May 2013

  RMA/CMA
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  Mountain Motorsports

  Jan 2015 - Apr 2019

  Sales Specialist

  ● Ensure customers were greeted promptly and determined asuitable vehicle● Suggest optional equipment and accessories for customers topurchase● Proficient in computing and quoting sales prices, including tax,trade-in allowance, and discount● Cultivate a prospect list and follow-up logs● Perpetuate excellent customer satisfaction and retention

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  Space Coast Harley-Davidson

  May 2019 - Sept 2023

  Sales Manager

  ● Over 1100 units per year sold ○ GP 20% ○ PVR $2456.00● Establish relationships with lenders● Elite with HDFS since 2020● Dramatically increased CXIs year after year● Meet with GM to establish annual and monthly objectives for unit sales, gross profits, expensesand operating profit● Oversee the Sales Department to contribute acceptable levels of grossmargin and net profits● Ensure adherence to the sales process and track results daily● Track, measure & document individual team members' progress andgoals daily● Study negotiating and closing techniques using emotional intelligence Show less

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  Falcons Fury Harley-Davidson

  May 2019 - Dec 2023

  Sales Manager/ F & I /ASM

  ● Over 1100 units per year sold ○ GP 20% ○ PVR $2456.00● Establish relationships with lenders● Elite with HDFS since 2020● Dramatically increased CXIs year after year● Meet with GM to establish annual and monthly objectives for unit sales, gross profits, expensesand operating profit● Oversee the Sales Department to contribute acceptable levels of grossmargin and net profits● Ensure adherence to the sales process and track results daily● Track, measure & document individual team members' progress andgoals daily● Study negotiating and closing techniques using emotional intelligence Show less

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  MotorCity Harley-Davidson

  Dec 2023 - Sept 2024

  Sales Manager

  ● Increase unit sales from 1,222 to 1,644 (YTD) ○ Avg closing ratio YTD 34.7% ○ YTD 2023: 12,206 GREETS, 3,526 SITS, 1,222 SOLD● Avg PUS $7,335: frontend $4,735 per copy/backend $2,600 per copy● Maintain KPI goals: 20:1, 5:1, 2.5:1● Revamp CXI from 82.59% to 93.1%● Strengthened sales department with daily coaching & positive reinforcement● Accountability for daily CRM management activities● Collaborate with Finance Dept to develop and coordinate best practices for effective salesapproach● Early management engagement with all customers● Appraise all trade-in vehicles Show less

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  Boswells Harley Davidson

  Aug 2024 - Sept 2024

  General Sales Manager

  ● Responsible for strategically hiring sales team● Facilitate ideas to enhance backend revenue: increased from $1,300 to $2,186● Effectively initiated the Lemco sales process● Implement KPI goals : 25:1, 7:1, 3:1-highest in the group● Drive CXI from 77.92% to 88.31%● MTD 33 units: 18 new / 15 pre-owned ○ Avg closing ratio: 27.2% ○ Avg PUS $6,465 per copy