Pratim Bhattacharjee

Experience

• 

  Aargee Staffing Services Pvt. Ltd.

  Aug 2009 - Dec 2010

  Process Associate

  Worked as Process Associate [Worked as a team player and helped the Team to achieve daily goals over a period]

• 

  Tata Consultancy Services

  Dec 2010 - Dec 2022

  Managed TCS and customer relationship of IT managed and project delivery services. TCS is customer's top IT supplier and operated from India and Australia.Managed TCS and Customer relationship of Customer market tech (BPS) services across multiple locations like India and Philippines.Monitored and managed life cycle management of individual contracts, Project/ program/ technology governance, reporting, access management, Third party vendor strategies, contract management which included KPI and SLAs, Created year on year budget for financial and commercial management including cost optimisation.Was part of multiple contract renewals including hybrid pricing models. Managed different types of discount and credit notes during this tenure.Worked as SME in structuring end to end automated invoicing process in Fieldglass. Managed manual and automated invoicing across all towers after successful transition. Show less

  • Project Manager Program Management Office

    Jan 2018 - Dec 2022

  • MIS, Workforce Manager and PMO Lead

    Jan 2016 - Jan 2018

  • Management Information System Team Lead and PMO Executive

    Jul 2013 - Jul 2016

  • Different roles Prior to Jul 2013

    Dec 2010 - Jul 2013
• 

  Deloitte

  Jan 2023 - now

  - Directing a team of professionals including analysts, senior analysts, and assistant managers on a flagship risk management system.- Knowledgeable of the technical capabilities of the vendor products utilized by the Gateway – Aravo, ServiceNow, and required applications linked to Gateway.- Coordinating with and support leadership on monitoring and reporting needs of stakeholdersand enhancement related system testing and User Acceptance Testing (UAT) of applications to translate end user needs into solutions and obtain error free system implementations.- Coordinating with internal technology teams regarding platform development,enhancements, integration, and issue resolution.- Demonstrating strong communication and interpersonal skills, possessing the ability to think critically and exercise professional skepticism.- Responsible for key performance metrics, performance monitoring, and evaluation of team members- Acting as coach, counselor, and mentor for team members.- Supporting senior management by handling various operational responsibilities withinthe team and preparing reports.- Transforming the reporting data to BI tool to get centralized view for all the Stakeholders. Leading and executing process improvement initiatives.- Providing training on both firm and regulatory policies and internal processes.- Establishing team culture, handling, and responding to talent matters, escalating issues for management consideration and input, tracking metrics, and providing guidance to team members, implementing initiatives or programs set by leadership. Show less

  • Executive Manager @ Deloitte

    Dec 2024 - now

  • Manager - Risk & Brand Protection

    Jan 2023 - now