Brian Mitchell, MBA

Experience

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  US Navy

  Nov 2006 - Dec 2010

  Aircraft Director

  -Coordinated, lead, and directed the strategic movement of over 65 tactical aircraft on the USS Harry S. Truman aircraft carrier flight deck in support of the Global War on Terrorism-Lead eight sailors to perform 3,500 mishap-free aircraft moves and over 10,000 safe launch and recovery evolutions on board the USS Harry S. Truman aircraft carrier -Multiple award and ribbon recipient for back-to-back deployments-Result: Sailor of the Day Award by the Commanding Officer of USS Harry S Truman for exceptional achievement in attention to work detail-Result: Admiral’s Letter of Commendation for superior efforts in aircraft carrier launch and recovery evolutions-Discharge: Honorable as Petty Officer Third Class (E-4) Show less

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  Department of Veterans Affairs

  Jan 2011 - Dec 2012

  Work Study/Housekeeping Aid

  - Work Study: Maintained training records and competency folders, in addition to assembling Excel spread sheets, Word documents and power point presentations for the Chief and Assistant Chief of Environmental Management Services-Housekeeping Aid: Accountable for the cleanliness of over 20 patient rooms as well as the sanitation of 9 surgical rooms in the Operating Room to maximize veteran care-Result: Veteran patient customer satisfaction achieved a level of very satisfiedHours Worked: 20-25 hrs/week with a full time school schedule Show less

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  Career Source Tampa Bay

  Jan 2013 - Aug 2014

  Veteran's Representative

  -Directed veterans in the resource room with job searches and skill assessments-Assisted with pre-screening resumes and cover letters; including entering, updating, and maintain data in Employ Florida Market Place-Supported veterans with various clerical and administrative duties in support of the Services Program-Prepared and send mailings and newsletters related to VA benefits and other non-VA government programs beneficial to veterans and eligible dependents-Researched and compiled reports/spreadsheets using internal and external resources Hours Worked: 20-25 hrs/week with a full time school schedule Show less

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  IT Authorities

  Mar 2014 - Jun 2014

  Marketing Intern

  -Responsible for the initial launch of the marketing department and generating leads-Composed company master sales letter for small to medium size businesses for Tampa Bay area clients-Made daily phone calls, emails, and letters to potential clients relating to their Managed Service Provider and IT services-Researched and analyzed competitor and marketing trends to define future business strategies-Organized numerous business expos and events to current and future clientsHours Worked: 20-25 hrs/week with a full time school schedule Show less

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  Hertz

  Aug 2014 - Apr 2020

  -Utilizing field experience to identify revenue leakage opportunities including reservation cancellations, Corporate Discount Program misuse, customer walk-up behavior, unwarranted ancillary sale transactions, and Promo code mismanagement-Created interactive dashboards in Tableau forecasting upcoming renters, vehicle size, and frequency of rentals by location to increase customer experience as well as potential Promo Code misuse-Partnering with Amadeus Revenue Integrity team to create logical rules to correct customer and employee behavior totaling over 55,000 canceled fictitious reservations returning over $19 million to inventory in year one -Teamed up with Customer Relations Management team to reach out to customers confirming duplicate reservations to save on logistical and inventory costs of over $11 million Show less -Started as a Manager Trainee, promoted to Manager Associate, Assistant Branch Manager, to Branch Manager in 2017-As Branch Manager, location revenues grew by 31% from 2017 to 2018-Achieved #1 revenue growth margin percentage 2018 in West Florida-Obtained #2 utilization quarter 1 & 2 in 2018 in West Florida-Branch surpassed customer service expectations with multiple net promoter score (NPS) awards submitted by customers-Managed activities of the branch including daily, weekly, and monthly goals -Lead, developed, and trained co-workers to managerial positions-Maintained positive and professional rapport with business accounts and created relationships with new accounts to grow the business-Responsible for overall customer experience while serving their needs and demands Show less

  • Staff Internal Auditor

    Mar 2020 - Apr 2020

  • Revenue Integrity Analyst

    Apr 2019 - Mar 2020

  • Branch Manager

    Aug 2014 - Apr 2019
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  CRST The Transportation Solution, Inc.

  Jul 2020 - now

  Tampa-Accountable for the operational efficiency and quality of service against predetermined goals for the Tampa market for final mile home delivery and complex installs-Act as a liaison between local customers, clients, warehouse partners, and motor carrier partners. Clients include IKEA, Best Buy, Mirror Fitness, Electrolux Appliances, and Sam's Club -Review cost, quality, and customer service metrics. Act upon deficiencies to ensure workload is assigned to higher performing motor carriers-Manage the coordination of load-out and ensuring everyone has assigned orders daily-Identify, escalate, and execute on business opportunities for increased productivity for accounts and clientsResults:-Best Buy average Net Promoter Score (NPS) increased overall average over 60%-Took on the launch of Mirror Fitness, Conns Home Appliance, and Electrolux in the Tampa market-Reduced additional pay out cost by 10% while increasing job volume for Tampa market complex installs Show less

  • Market Manager

    Jul 2020 - now

  • Tampa Market Manager

    Jul 2020 - Aug 2021