Alex Wright

Experience

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  Republic (Retail) Ltd

  Dec 2010 - Feb 2012

  Senior Sales

  Joining Republic initially on a temporary Christmas contract I was successful in becoming full time staff at the end of my temporary contract becoming a full time senior sales adviser. Duties including visual merchandising, cash handling, customer enquires and refunds. I also became back off trained using the companies EPOS system and completed daily close down and cash reconciliation and banking.

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  Monarch Airlines

  Feb 2012 - Oct 2015

  Monarch Airlines Cabin Crew/Cabin Manager

  I joined Monarch Airlines as temporary cabin crew for the 2012 summer season qualified to operate on Airbus A320/1 aircraft. I was lucky enough to gain a full time position at the end of my summer contract and became permanent cabin crew in October 2012. From February 2013 I became Number Two Senior cabin crew in charge of all bars and sales stock onboard and cash reconciliation for each flight. From June 2014 I became Number 1 Senior cabin crew onboard in charge of a team of up to 5 cabin crew operating short and medium haul flights across Europe and beyond. As the leader of the onboard team I had to maintain company standards and guidelines, provide training and feedback and deal with customer enquires whilst ensuring the overall safety of the aircraft along with the operating flight crew. Show less

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  Robin Hood Inn Drayton

  Nov 2015 - Jun 2016

  Front of House

  I joined the team at the Robin Hood Inn Drayton as full time front of house staff in November 2015. This award winning CAMRA pub is known locally for its excellent food and ale. As part of the team I was responsible for all front of house duties including bar staff, waiting staff, enquires and bookings along with stock control and cleaning. I also created the businesses social media page helping to further grow the businesses presence online and to a wider audience.

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  British Airways

  Sept 2016 - Jul 2021

  Cabin Crew/Future Customer Service Manager

  Operating as Cabin Crew as part of British Airways single fleet from London Gatwick Airport since September 2016 and qualified to fly on Airbus A319/20/21 and Boeing 777 200/300 aircraft. Working across all cabins onboard including business class and first class service trained since 2019. I have also been involved in a number of change projects providing feedback, evaluation and design input from a cabin crew perspective. These have included providing feedback on service delivery for the launch of buy on board at British Airways. I was also a member of the cabin crew panel that helped introduce the newly refurbished Boeing 777-200ER to the Gatwick fleet, this projected including designing service standards and routines for the aircraft, providing learning roadshows for crew and becoming a subject matter expert for the aircraft. Show less

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  CrossCountry Trains

  Jul 2021 - now

  Train Manager

  My role as a safety critical Train Manager based at Birmingham New Street onboard class 220/221 Voyagers/Super Voyagers & HST's. My duties include the safety and care of all customers and staff onboard, announcements and revenue, looking after customers with specific needs and providing CrossCountry's duty of care to its customers. Keeping open communication both with the onboard team, XC control, station staff, safety critical partners and network rail during normal operation and in times of service disruption. My role centres around on time performance and helping to keep customers moving. Show less