Jhon-Robert Mendoza

Experience

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  AEGIS S.K - Financial Advisory & Consulting Engineering

  Dec 2020 - Mar 2021

  Business Analyst Intern

  Objectives: • Observed the business analyst at work to learn about key aspects of the position's daily responsibilities• Created and reviewed surveys to collect data from employees and clients• Analyzed financial statements from the past year to learn about the company's performance• Conducted market research to track important trends and draw conclusions about how to improve performance• Prepared materials for the business analyst to use in meetings, such as slide presentations, graphs, charts and other types of reports Show less

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  WATT+VOLT

  Jun 2021 - Sept 2021

  Retention Specialist

  Part- time job, Retention Agent (Sales Department) for a private electricity provider.• Customer communication and support coordination:• Engaging in effective communication with customers to address their inquiries, concerns, and needs.• Collaborating with support staff to ensure prompt and accurate responses to customer queries.• Coordinating efforts to provide seamless customer support and maintain high satisfaction levels.• Gathering and analyzing customer service data:• Collecting relevant data about customer interactions, feedback, and service experiences.• Analyzing the data to identify trends, patterns, and areas for improvement.• Utilizing data-driven insights to enhance the overall customer service experience.• Addressing and resolving customer complaints:• Recording and documenting customer complaints in a systematic manner.• Investigating the root causes of complaints and working towards effective resolutions.• Providing timely and satisfactory responses to customers, aiming to resolve issues and restore customer satisfaction. Show less

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  Ticketmaster

  Nov 2023 - now

  Full time job, acting as the main point of contact in all matters relating to client concerns. Main objectives:• Oversee the management of key strategic accounts, including PAOK FC, OSFP FC, OFI FC, Hellenic Basket Federation, and Hellenic Football Federation.• Work closely with the Development Department and Product Manager to ensure effective collaboration and alignment of objectives.• Develop and execute strategies to meet the unique needs and requirements of each account.• Provide 24/7 support and ensure top-notch customer service for these accounts• Deliver round-the-clock support to strategic and large accounts, ensuring their satisfaction and addressing any issues promptly.• Act as the primary point of contact for these accounts, promptly responding to inquiries and resolving any concerns.• Build and maintain long-term relationships with clients, promoting new system features and addressing their concerns with effective solutions• Foster strong and enduring relationships with clients, emphasizing trust, professionalism, and mutual benefit.• Proactively engage with clients, keeping them informed about new system features, upgrades, and enhancements.• Act as a problem solver, addressing client concerns and issues by providing effective and tailored solutions.• Thoroughly review contracts and agreements with clients to ensure compliance and understanding of terms.• Conduct regular inspections of the ticketing application to identify and resolve any operational issues.• Work closely with technical teams to address any software or system-related challenges.• Present reports to relevant stakeholders and provide actionable insights and recommendations. Show less I was representing Ticketmaster Sports to serve as the Ticketing Venue Manager at Ahmad Bin Ali Stadium, where I oversaw all operational aspects and acted as the focal point of the local organizing committee.My duties and responsibilities included the following:1. Attended daily venue team meeting with all functional areas and collaborated closely with spectator services, access management, hospitality, security and logistics.2. Overseen and managed stadium ticketing operations on matchday in coordination with venue management team.3. Directed 4 TCP's (ticketing resolution points) and 1 information point.4. Managed 20 ticketing coordinators (4 supervisors and 15 tellers). Show less

  • Project Manager

    Dec 2024 - now

  • Account Manager

    Oct 2021 - Dec 2024

  • Venue Ticketing Manager

    Nov 2023 - Feb 2024