Brian Yapp

Experience

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  Foto Fone Corner

  Jan 2010 - Jul 2022

  Shop Assistant

  Will assist my parents as long as I return to my hometownCurrently Based in Kuching, Sarawak.

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  Brandon Ling tuition centre

  Jan 2015 - Jan 2017

  Tuition Teacher

  Work as a Primary school tuition teacher, teaching students on general subject such as Chinese, Malay, Maths and Science.

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  EduQuest Education Services

  Dec 2016 - Dec 2016

  Event Assistant

  2 days event of education fair held in Sutera Harbour, Kota Kinabalu

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  Fruto Juice Bar

  Jan 2017 - Dec 2017

  Juice Mixologist

  A Junior Juice mixologist shop based in Gaya Street in Kota Kinabalu, Sabah.

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  Boost

  Jul 2018 - Jul 2018

  Event Promoter

  2 Weeks event in Swinburne University to enhance Boost company brand images by promoting it to students.

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  Keeper's Ground

  Jul 2019 - Apr 2022

  Barista
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  Ee Wan Trading Company

  Aug 2020 - Sept 2020

  Event Promoter

  A sales promoter for Ee Wan Trading company during Mooncake Festival on 2020,

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  Monocolo Boutique Hotel

  Jun 2022 - Jan 2024

  -Having knowledge of entire reservation procedure according to hotel PMS system.-Allocate daily task to Front Office Staff.-Review reservation booked daily.-Review arrival daily report.-Responsible for preparing of Occupancy Forecast.-Responsible for recording Company/Travel agent rates in both system and correspondence file.-Monitoring telephone manners and general performance of reservation staff daily.-Ensure special handling of repeat guest and very VIP guest.-Review no-show and cancelled reservation and processes charges according to hotel’s policy.-Clear understanding of hotel business strategies and set goals to determine action plan to meet those goal.-Identify new markets and business opportunity and increase sales.-Represent hotels in various events and exhibition.-Conducts daily sales call and arrange site inspections trips to hotel by corporate clients or Travel Agents.-Able to support hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.-Laise with OTA account manager and follow up with the best strategy that fits hotel direction.-Manage Hotel room’s inventory.-Identify trends in hospitality industry and anticipate revenue levels during different times of the year.-Monitor the performance of distribution channels, such as online travel agencies and direct bookings.-Adjust distribution channels(OTA) to increase a hotel’s financial performance. Show less Primarily supervises front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Provides technical support to front desk and housekeeping staff when needed. The front desk supervisor will act as a role model, sharing expertise and knowledge while continually inspiring the front desk associates. Is responsible for ensuring hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements. In addition the front desk supervisor will ensure that all guests are satisfied when complaints arise. Guest Service is the number one focus in this role. Oversees and supervises the reservation staff. Show less -Performing all check-in and check-out task.-Managing online and phone reservations.-Register guests collecting necessary information.-Welcoming guests upon their arrival and assign rooms.-Provide information about our hotel, available rooms, rates and amenities.-Respond to clients’ complaints in a timely manner and professional manner.-Confirm group reservations and arrange personalized service for VIP customer and event attendees, like wedding guests.-Upsell rooms when appropriate.Maintain updated records of bookings and payment. Show less

  • Sr. Front Office Supervisor

    Jun 2023 - Jan 2024

  • Front Office Supervisor

    Oct 2022 - Jun 2023

  • Front Office Receptionist

    Jul 2022 - Oct 2022

  • Pre-Opening Team

    Jun 2022 - Jul 2022
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  Convergent International Travel

  Feb 2024 - Jul 2024

  Assistant Commercial Manager

  Hotel Partnerships and Account Management- Secured new hotel partnerships and managed assigned hotel accounts.- Fostered and maintained strong relationships with hotel partners.- Evaluated and negotiated commercial terms with hotel partners, securing promotional rates and enhancing margins.Price Competitiveness and Inventory Management- Continuously monitored and improved price competitiveness and room inventory availability.- Collaborated with other departments to ensure smooth customer bookings.Performance and Target Achievement- Met Service Level Agreements (SLA) and achieved both personal and departmental Key Performance Indicators (KPIs).- Assessed and improved hotel performance, implementing strategies to boost business production for hotel partners.Content Management and Promotional Support- Regularly updated and enhanced hotel content to ensure accurate information and facility details, increasing overall bookings.- Participated in and supported company campaigns and tactical promotion projects.Training and Relationship Building- Delivered presentations and workshops to hotel partners to strengthen relationships and enhance collaboration. Show less

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  Guangdong Qiyouji International Travel Co. Ltd.

  Aug 2024 - now

  Product Manager