Akhila R. Jha

Experience

• 

  CDOT

  Jan 1989 - May 1989

  Trainee Systems

  - software developer

• 

  CMC Ltd

  May 1989 - Jan 1996

  Sr Systems Engineer

  - end to end software development- domain expertise in ports and cargo operations- distributed technologies

• 

  Eurolink Systems Ltd

  Jan 1996 - Jul 1999

  Project Manager

  - offshore test center set up for mid segment ERP package- project and account management

• 

  American Express

  Jul 1999 - Nov 2004

  Director Technologies

  Setup and Run IT delivery for Finance technologiesTransition and TransformationApplicational rationalizationTechnology enabled business process reengineering for global accounting and financial operations

• 

  Infosys

  Dec 2004 - Sept 2010

  Group Manager, Quality

  - Strategic planning for business excellence, quality assurance and customer experience- large scale change management and transformational initiatives- balanced scorecard development and deployment for units - operational improvement planning- model development and implementation - quality models. - six sigma, cmmi, lean, MBNQA/EFQM

• 

  Blue Star Infotech, (Part of Infogain)

  Oct 2010 - Mar 2012

  Corporate Development, Delivery Operations, and Center head, Bangalore

  Strategy Planning and Assurance : Corporate development - M&A evaluation (Office of the CEO)Operations and Resource managementDelivery Excellence and TransformationHead of internal Systems

• 

  AXA Technology Services

  Apr 2012 - Dec 2016

  Global Service Delivery head - Application Development Center (AXA Tech Global Services)

  * AXA Tech Executive management. * Set up and manage Application Development center, Global delivery, P&L Management* Executive sponsor for Innovation* Executive lead for Diversity and InclusionKey responsibilities : 1. Set up and run the AXA Applications development center offshore captive. 2. Develop the Captive Center as per the AXA Group IT strategy; Set up of sister lab for AXA IT innovation center at EPF, Laussane.3. Drive and Implement AXA-Group IT Strategy: Ideation and Implementation of Converged application services and solutions. New Technology adoption. 4.. Delivery of service and up keep of performance as per OLA/SLA 5. Operational Effectiveness, including sourcing strategy6. Talent management with a view of retention of critical talent Show less

• 

  Capgemini

  Dec 2016 - Dec 2022

  Complex Program Transformation and Engagement management - Transition and Transformation Framework set up and implementation (operating model, business case, delivery structure and stakeholder management, Program monitoring and B CASE approvals to C level Execs)- Set up Foundation for Service Delivery : Metrics, KPI, SLAs- Business Case assurance for the delivery center set up- Engagement management : C Level Governance set up and management- Delivery and Program management Exec level relationship management Client servicesJoint Strat plansBusiness development Transformation and Program managementDevelop new offers, Incubate new servicesEngagement management for Diverse Geography - Japan, Europe, America

  • Client Delivery Executive, French Financial services Group (Wealth Management)

    Jun 2018 - Dec 2022

  • Client Delivery Executive

    Dec 2016 - Jun 2018