Engineer Frederick Calma, PECE

Experience

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  Cyber City Teleservices

  Apr 2012 - May 2012

  Customer Service Representative

  Responsibilities• Resolve customer complaint• Provide information with the customer's placed order• Update the customer with the status of the complaint by calling back• Attempt to persuade customer to reconsider cancellation.Acquired Skills and Qualifications• Multi-tasking - use of multiple applications in computer at the same time talking with the customer via VOIP phone.• Handling irate customers with patience• Read the customer's current emotional state• Resolve the customer complaint as much as possible without the help of the supervisor Show less

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  ABS-CBN Pampanga

  Apr 2013 - May 2013

  OJT

  Responsibilities• Monitor the signal of transmission• Check and log the status of the generator• Check and log the condition of the transmitter • Install Television antennas • Make a survey regarding the condition of the station transmission signal in certain Barangays.Acquired Skills and Qualifications• Preventive maintenance skills• Interaction with different people• Gathering information• Team work performance

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  Hi-R

  Dec 2014 - Mar 2015

  Project Engineer

  Responsibilities• Project Progress Monitoring• Project Layout and Designing• Materials Estimation• Supervision on Technician workAcquired Skills and Qualifications• Handling complicated situations• Fast Decision Making• Project justification

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  Central Luzon Doctors' Hospital

  Jun 2015 - Aug 2016

  Biomedical Equipment Technician

  • Troubleshoot and Repair Hospital Devices and Equipment• Conduct Preventive Maintenance • Accept new incoming equipment from suppliers• Updates job knowledge by participating in educational opportunities; reading technical publications• Installs new biomedical equipment by establishing, adjusting, calibrating, and testing performance

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  Angeles University Foundation Medical Center

  Oct 2016 - May 2021

  • Handles Engineering and Maintenance, and Biomedical Equipment Maintenance• Monitors Facilities and Medical Equipment Preventive and Corrective Maintenance• Make policies for the improvement of Maintenance Personnel efficiency• Coordinates with different companies to provide solution regarding facility and medical equipment concerns• Evaluate Maintenance Personnel assessment especially if the equipment is for replacement• Suggests solutions to subordinates and superiors concerning Facilities and Medical Equipment Show less

  • Facility Management Officer

    Jun 2017 - May 2021

  • Biomedical Equipment Engineer / ELV Maintenance Engineer

    Oct 2016 - Jun 2017
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  Accenture

  Jun 2021 - Mar 2022

  Associate Software Engineer

  • Provide technical guidance to customer’s clients/end users via call/email in using Salesforce services • Provide end-to-end support for client’s customers on system incidents and requests (from initial contact to diagnosis of problems and incidents until resolution, when appropriate); • Document and report gaps and/or issues identified during the operation to the Project’s leads; • Drive recommendations that contribute to the improvement of the program; • Build relationships to create, reinforce, motivate and guide customers and partners. Show less

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  Overseas Filipino Workers Hospital

  Apr 2022 - now

  Building Administrator