Jacob Young

Experience

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  K2M

  Jan 2006 - Jan 2006

  Marketing Internship

  During the summer internship I collaborated with the coordination between the engineers and product managers. I also assisted with the education department with cadaver labs used to train sales reps and surgeons how to use the new products. Received Master Control certification. Streamlined production of marketing material.

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  Kane & Associates

  Jan 2007 - Jan 2009

  Admin Director

  Managed day-to-day operations and administrative affairs. Provided critical analysis for issues. Developed and managed projects. Analyzed programs for their effectiveness. Helped manage workplace culture. Worked on a diverse set of projects ranging from litigation to media law. Developed skills in negotiation, business entity formulation, and contracts.

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  Independent Consultant

  Jan 2009 - Jan 2012

  Independent Consultant

  Worked extensively with several companies such as Dastvan Inc. and Orange Business Services. Provided technical assistance to iPad and Enterprise deployment. Devised solutions for deploying, implementing, and managing devices on corporate infrastructure. Created data recovery plans for mobile devices. Advised clients on search engine optimization. Coordinated in the formation and implementation of strategic marketing plans. Acted as an advisor to small businesses and newly formulated businesses and helped increase their client base and helped develop best practices. Show less

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  STI Group, LLC

  Jan 2012 - Jan 2016

  Managing Director

  • Developed more than 10 new partnerships of the organization within the first 6 months.• Created new projects for the company, which increased revenue by <$100,000.• Implemented a new compliance program, overseeing the creation and implementation of risk management policies and procedures, to ensure compliance with regulatory requirements and to mitigate risk.• Negotiated partnership, vendor, and client agreements resulting in the organization’s growth and profitability.• Increased annual revenue by 50% by creating, implementing, and managing strategic, marketing, and operational plans.• Increased the efficiency of the team by 18% and improved team productivity by focusing on individual goals, creating a cohesive team, and providing leadership training.• Developed and maintained relationships with stakeholders, business partners, and peers to understand and address customer/market needs.• Established and developed objectives and key performance indicators to assess results and improve operations.• Directed the development and implementation of services, and processes to increase sales and improve customer loyalty. Show less

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  Valley Health

  Oct 2015 - Jan 2018

  • Collaborated in the design and implementation of the Highly Infectious Disease Unit through Emergency Management Committee.• Participated/Member of FTE/Position Control Committee, Capital Committee, Performance Improvement Committee, and WMC Executive Team, AOC rotation.• Lead Administrator on Site for 2017 EPIC upgrade.• Developed and managed multiple cross-functional teams on operational improvement and development initiatives including daily FTE management, data management, physician alignment, and service development.• Lead front-line level patient experience groups that facilitated the improvement of patient satisfaction from the 26th percentile to the 49th.• Created and implemented a physician advisory council to engage physician in operational development and cultivate new physician leaders.• Supported physician alignment initiatives such as physician lease contracts, fielding and supporting operational issues raised by physicians that led to quality improvement and operational efficiency.• Developed a RFID adoption and implementation plan for asset management, infant protection, and cost reduction of over $1m.• Analyzed and guided the development of joint venture ASCs.• Managed the sourcing and implementation of an employee scheduling system for over 3,500 employees non-exempt employees and trained managers to better plan and utilize their staff to improve their staff productivity metrics. Show less • Improved project management processes and procedures resulting in a reduction in project delivery from 12 months to 6-8 months.• Member of FTE/Position Control Committee, Capital Committee, Performance Improvement Committee, and WMC Executive Team.• As an Administrator on Call Duty, maintained a log of all calls and followed up with a resolution for each inquiry and issue identified.• Led a team to develop and launch a productivity-enhancing web application for the President, Vice Presidents, and Executive Assistants of Winchester Medical Center..• Implemented Tableau Server Enterprise Edition and standardized datasets for decision use.• Supported the 2016 TJC 3-year survey.• Developed programs for on-boarding, physician engagement, and patient experience.• Identified and developed initiatives that targeted >$2 million in annual cost reductions through efficiency gains in daily operations, driving the adoption of technologies and process improvements for the WMC organization.• Developed an advanced analytics dashboard that enabled near real time decision support, leading to reduced costs and increased efficiencies across the WMC organization. Show less

  • Manager, Admin Services & Projects

    Feb 2017 - Jan 2018

  • Project Manager, Administration

    May 2016 - Feb 2017

  • Admin Resident

    Oct 2015 - May 2016
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  Coors Healthcare Solutions

  Aug 2018 - Oct 2018

  Interim VP of Operations

  • Advanced the formalization of organizational structure to benefit growth in the transformation from a small to medium size enterprise. • Developed a strategic plan and a financial pro forma (metrics) based on analysis of the current state of operations, and the desired future state of operations.• Spearheaded the growth and optimization plan of key operations process increasing overall efficiency, driving down cost structure, and increasing customer satisfaction.

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  Novucirrus

  Jan 2019 - now

  Managing Director

  • Established client relationships that generated $500k in revenue.• Developed and implemented custom solutions for nonprofit partners and hospital clients.• Lead operational projects with clients in medical imaging, behavioral health, and telemedicine.• Implemented a process that brought outsourced services in-house, enhancing operational alignment with clients’ organizations and reducing costs by 10%. • Spearheaded cross-functional working group that identified opportunities for improvement in business operations and developed a detailed business case for recommended changes.• As a Managing Director, educated clients on evolving best practices and new service approaches, resulting in a 10% increase in revenue.• As part of a team, implemented a telehealth program using existing resources and program templates.• Managed a portfolio of clients with a high level of cross-functional project management and strategic counsel, achieving a 2-year retention rate of over 96%. Show less