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Andy Thornton

Andy Thornton

Customer Service Technician

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location of Andy ThorntonWashington DC-Baltimore Area

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  • Timeline

  • About me

    Technical Support Engineer at Tax Analysts

  • Education

    • Northern Virginia Community College

      2013 - 2017
      Associate’s Degree Information Technology

    • Northern Virginia Community College

      2006 - 2011
      Business Administration and Management, General

    • Virginia Polytechnic Institute and State University

      2003 - 2006
      Civil Engineering

  • Experience

    • Flextronics

      Jan 2009 - Jan 2011
      Customer Service Technician

      Troubleshoot customer devices and services at Verizon Wireless. Fix issues or issue a replacement device as necessary. Educate customers on how to use devices and services in a training environment. Train fellow employees on new devices and services.

    • Verizon Wireless

      Jan 2011 - Jan 2016
      Experience Specialist

      Ensured fast resolution of user issues with tier I technical support. Escalated more complicated issues to tier II and beyond technical support. Opened up trouble tickets as necessary.Trained staff in use of new hardware and software, providing ongoing support.Installed new applications and coordinated updates of hardware and software.Earned “Employee of the Month” Award for outstanding technical support and customer service. Earned “H.E.R.O.s” award for perfect client satisfaction rating. Earned “Commitment to Excellence” award for consistently going above and beyond in problem resolution and client satisfaction. Show less

    • Tax Anal

      Jan 2017 - now

      • Technical Support Engineer

        Jul 2020 - now

      • Help Desk/Systems Tech

        Jan 2017 - Jul 2020

  • Licenses & Certifications