Dinorah Jacome

Experience

• 

  Liz Claiborne, Inc

  Jan 1992 - Jan 1999

  Customer Service Support/Allocator
• 

  Liz Claiborne

  Jan 1999 - Jan 2003

  Account Specialist

  .

• 

  Liz Claiborne Inc

  Aug 2003 - Jan 2006

  Customer Service Manager

  Act as a liaison between sales, vendors, and upper management. Work very closely with the logistics and distribution teams during the process of direct ship program. Ensure routing guides are vendor compliant. Review and meet monthly operational shipping budgets. Instrumental in the successful launch of several sales divisions by insuring timely order management and implementing diverse Customer Service procedures for each. Manage a staff of 8 - 15 associates. Develop, monitor, and review performance and goals. Hire, train, evaluate, and coach staff to provide effective customer service while ensuring standards were met. . Collaborate with EDI and Information Systems on the implementation of the JC Penney TMS Initiative. Establish Customer Service procedures for Sears Direct Ship Program. Collaborate closely with Special Markets Production Team, Logistics Team, Manufacturing Team, Sales and Information Systems for a seamless order management. Handle the order management process for all the Moderate Brands(Sears, Kohl’s, JC Penney’s, Target, Mervyns) for women’s, men’s apparel and non- apparel divisions - Liz Jewelry, Kenneth Cole and Monet Divisions with a combined net sales worth of over 2.4 billion dollars. Selected as a member of the Kohl’s Task force Collaborate with members of both Liz & Kohl’s Management teams to improve the communication between both parties regarding shipping issues, implementing new initiative and requirements (EDI Documents), therefore reducing the number of charge backs, over the course of doing business with Kohl’s and ensuring timely delivery of product. Show less

• 

  Global Industries

  Mar 2007 - Nov 2010

  Customer Service

  Develop and maintain strong relationships with other service management functions and other groups critical to the delivery and support of services

• 

  Nine West Inc (formerly JAG)

  Nov 2010 - Jun 2015

  Customer Service Manager

  Develop and implement customer service policies and procedures. Work with Sales staff to execute strategy to achieve monthly/quarterly financial targets. Overall responsibility for divisional customer service associates in terms of productivity, efficiency, level of service provided to the accounts and level of support provided to other operational areas within the company. Monitor operational calendars as it relates to the business, execute orders, confirmations and changes and execute order pull ups. Successful launching of new brands by ensuring timely order management. Partner with sales, operations, and MIS to facilitate needs to adhere to customer requirements. Maintain customer satisfaction by providing problem-solving resources across key departments. Manage the customer support staff of up to 10 associates. Assist senior management in the research, coordination, implementation of new product and service initiatives. Accountability for entire order fulfillment process- bookings through shipment for footwear bands with net sales worth of $200 million and Denim brands with net sales worth of $68 million. Show less

• 

  SHEEX, Inc.

  Jun 2015 - Aug 2022

  Monitor Customer Orders, Troubleshoot EDI related issues and support testing and implementation of new initiatives. investigate and find solutions to customer problems. Facilitate process improvements and solve business problems

  • Manager of EDI & Business Analyst

    Dec 2019 - Aug 2022

  • Manager Customer Service & EDI

    Jun 2015 - Dec 2019
• 

  The Betesh Group

  Aug 2022 - now

  Senior Information Systems Manager