Junaid Ahmed

Experience

• 

  Al-karam Towel Industries (Pvt) Ltd

  May 2009 - Feb 2011

  Assistant IT Manager

  Followed departmental procedures to purchase, configure & install new / recycled hardware systems, maintaining corporate standards for system compatibility.Developed & implemented desktop computing, networking standards & procedures to simplify network environment & troubleshooting. Computer/Network Security, System Administration, Equipment Purchases.Conducted security analysis to identify and address weaknesses.Demonstrated high quality, results-driven, prompt and professional customer service and support to instill confidence in technical advice and directions. Show less

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  Mazik Global

  Apr 2011 - Mar 2014

  Network Support Specialist

  Provide day-to-day support of desktop hardware and software issues.Answering end user requests received through phone calls, emails, IM, and ticketing system for on-site and off-site staff.Tracking and documenting all support requests using ticketing system.Prepare, configure, and troubleshoot laptops, desktops, cell phones, printers and other end user devices.Responsible for installing, maintaining and supporting computer communication networks.Install, upgrade, and configure workstations.Provide wireless equipment and PCs.Provide assistance with troubleshooting of software and hardware problems.Provide regional support via remote, team viewer, vnc and telephone.Provide backup helpdesk coverage as necessary.Hard drive data retrieval using third party tools to retrieve infromation from damaged drives.Documenting policies and procedures. Show less

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  Systems Limited

  Jan 2014 - now

  • Senior Managing Consultant

    Jan 2024 - now

  • Managing Consultant

    Jan 2023 - Feb 2024

  • Senior Cloud Consultant

    Sept 2020 - Feb 2023

  • Principal Consultant Cloud Services

    Jan 2014 - Mar 2022