Josef Widoff

Experience

• 

  Coop Sverige

  Jun 2004 - Jan 2007

  Retail Sales

  - Sales.- Service.- Handle returns.- Supplies.

• 

  Hewlett Packard Enterprise

  Jan 2007 - Jun 2009

  IT Support Specialist

  - IT support; Servers, printers and laptops.- Logistics.- Shipping.- Coordinate resources.- Administration.

• 

  Betsson Group

  Jan 2009 - Jul 2011

  Customer Service Representative

  - Educate customers regarding poker, casino, betting and promotions.- Manage payouts and bonuses.- Support customers via live chat, phone and email.- Global market support service - 24/7 shift rotation.- Translations of company newsletter.

• 

  Medtronic

  Jan 2011 - Jan 2012

  Nordic Customer Care Advisor

  - Manage and process orders.- Procurement.- Monitor logistics and warehouse.- Coordinate shipping.- Handle returns.

• 

  Dell

  Jan 2012 - Jan 2014

  Senior Enterprise Technical Associate

  - Main contact globally for service engineers and Dell partners.- Increase Dell customer satisfaction index.- Compile and analyze vast amount of customer satisfaction data.- Report and escalate issues regarding the partners service contracts.- Monitor and update Dell Facebook account.

• 

  Smartson

  Mar 2015 - Jan 2015

  Digital Marketing internship

  I started at Smartson as a Digital Marketing Intern during my E-Commerce Management studies and got the opportunity to continue working there part-time between my studies. At Smartson I managed e-mail and Facebook marketing campaigns together with the Project Managers. I produced promotional content and ads for the company website as well as built survey campaigns, compiled all data and shared with the Smartson partner companies.

• 

  Redeye AB

  Jan 2016 - Jan 2018

  CRM Manager

  - Responsible for the development of all CRM/Loyalty activities and campaigns.- Develop, implement and optimise engagement strategies to grow the brand community.- Monitor and optimise internal KPI’s such as conversion, activity, satisfaction & churn.- Own the post-registration marketing funnel and user communication.- Use data to deliver a targeted and personalized user experience.- Produce promotional content for social media campaigns, e-mails and PR efforts.- Communication on company social media platforms.- Project management. Exibir menos

• 

  Peak Performance

  Jan 2016 - Jan 2016

  Content Marketing Internship

  During my E-Commerce Management studies I did an internship with the Content Manager at Peak Performance. My main tasks was to help the Content Manager with coordinating and developing brand building content, campaign planning for the company social media platforms, design and publish the global newsletters and update product descriptions on the e-commerce platform.

• 

  Paradox Interactive

  Jan 2018 - now

  - Oversee all content creation and sales promotions for the organization website.- Plan, execute and follow up on all digital campaigns on the company E-commerce platform.- Ensure all products, promotions and company information are up to date and presented according to brand guidelines.- Produce newsletters to key partners regarding upcoming releases, promotions & company news.- Collaborate across the entire marketing and product teams to ensure all game releases and promotions are successful. Exibir menos

  • Senior Web Content Manager

    Jan 2022 - now

  • Web Content Manager

    Jan 2020 - Jan 2022

  • Digital Store Coordinator

    Jan 2018 - Jan 2020