Shawna Dunbar

Experience

• 

  MetLife

  Feb 2014 - Nov 2016

  Run Illustrations of Life Insurance Policies, Support department service level agreement

  • Illustration Analyst

    Feb 2016 - Nov 2016

  • Field Service Representative

    Feb 2014 - Feb 2016
• 

  DXC Technology

  Nov 2016 - now

  Maintain and support service level agreementIdentify production Assist with complaintsResearch complex Life Insurance products to answer inquiresHelp with system issuesServe as Team LeadApprove and Update PTO schedule while maintaining production goals Produce in-force ledger illustration requests received by email, fax, or web-based log for policy owners, Brokers, and home office staff on Universal and Variable Universal Life policies to service in-force businessEfficiently processed in-force ledgers using multiple systems with detailed data entry and analysis for complex manual illustrationsMet department productivity and quality goalsMaintained log of incoming and outgoing workresponded to daily follow-ups from requestors

  • Associate Manager Business Transactions

    Nov 2023 - now

  • Supervisor, Business Process Outsourcing

    May 2022 - Apr 2024

  • Professional Business Process Outsourcing

    Jul 2021 - May 2022

  • Associate Business Process Outsourcing

    Nov 2016 - Jul 2021