Mahbubul Alam

Experience

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  Royal Palace Hotel

  Nov 1996 - May 1997

  Front desk Executive

  Responsibilities:* Attend guest's needs, registration, check-out and cashiering, to attend guest's needs regarding general office functions and to provide necessary information to the guest regarding the hotel and surrounding area with its restaurants and attractions. * Sell rooms / suites. * Greet and welcome guest upon arrival. * Verifying reservation, address and credit information.* Control guest checks and secure payment.* Accept payment for guests' accounts both at the time of registration and check out. Show less

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  Elaf Trading Ltd

  May 1997 - Dec 2005

  Sourcing of Product / Brand-• Explore and establish local and International communication to potential sources for product / brand.• Negotiate the price with suppliers and calculate landing costing.• Calculate forecasts for product demand trends• Work with suppliers and find new ways of expanding the products line• Build and maintain long-term relationships with suppliers• Make forecasts for product demand to ensure the sustainability of inventory• Design exit strategies for unsuccessful productsTarget Market selection and product’s features adjustment-• Specifying desired product features as per customer requirement and competitor’s condition. • Negotiate with potential principle for required product, price, packing design, pack size, Quality & promotional support etc.Import requirements analyses-• Setting and fixing H S code, duty structure, VAT, AIT, Insurance etc. L/C Processing & Banking requirements-• Collect Pro-forma invoice and open L/C and meet all banking documentary requirements.• Check regulatory and inspection procedure for smooth execution• Manage OD, LIM, and LTR on consideration of financial condition. Show less Distribution (Divisional City) Distributor Selection and Monitoring-• Visit sales territory / distribution area countrywide and select distributor.• Prepare distribution requisites and condition.• Distribution Planning & Networking. Stock Planning & Control-• Prepare stock requirement and ensure smooth delivery management.• Documents development & implementation to increase efficiency.• Control and adjustment of product supply. Staff placing & performance evaluation-• Setting Individual sales target as per product features. • Develop various formats for monitoring delivery performance. Prepare and report operational challenge to Principle Company. Show less

  • Sr. Executive

    Apr 2002 - Dec 2005

  • Executive

    May 1997 - Mar 2002
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  Grameenphone Ltd

  Jan 2006 - Jun 2016

  Primary responsibilities: Responsible to design and ensure end-to-end launch OTIF commercial Campaigns and Projects. Solely responsible to maintain commercial value chain and regulatory issues for campaigns and projects. Oversee campaign and project activities to ensure consistency with the Brand guideline. Responsible to achieve company KSI through designing and executing Projects. Additionally, responsible to manage and follow-up the cross fictional process and review when required. Details of the responsibility:• Prepare the Go-To-Market plan and coordinate all necessary activities of the campaign and align with all the internal and external stakeholders to maintain the timely execution of the campaign.• Maintain relationship with Govt regulatory and follow up regulations along with the business development process.• Align the entire value chain, follow up and ensure launch On Time in Full (OTIF)• Prepare Campaign Check List for respective campaigns• Drive commercial process management and SLA to ensure flawless execution and avoid future regulatory obligations.• Wrap Up projects and campaign by coordinating requirements; developing and evaluating performance; integrating business requirements with stakeholders.• Provide support to immediate supervisor in achieving campaign timeline and KSI• Monitor campaign performance and support to achieve the revenue target of the respective campaign.• Follow up the cost to ensure maximum return of A&P.• Recommend alternative media and appropriate Go-To-Market plan to achieve company revenue targets.• Work closely with the Regulatory & Technology team and ensure campaign modality and design are optimized to achieve effefficiently.• Taking the decision in collaboration with stakeholders, review the execution, and simplify the process in the critical situation.• Prepare communication medium in consultation with Market Communications Team & Media Team. Show less 1. Prepare and flawless executions of Go To Market (G2M) plan of campaigns-* Facilitate to design campaign and write communication brief and plan G2M.* Ensure internal management & regulatory approval* Coordinate and align all stakeholders (Product, VAS, Internet, Sales, Finance, Trade Marketing, Customer service, Legal and Corporate affairs) according to the value chain to ensure flawless execution of the G2M.* Ensure the respective regulation and revenue target of each campaign2. Produce attractive and relevant offers for the subscriber-* Provide support to immediate superior in setting strategy & roadmap for the Marketing initiatives* Provide necessary and appropriate feedback to product management pre and post-campaign launch3. Campaign effect analysis and plan for improvement-* Campaign effect analysis to find out the gaps and further scope of improvement* Provide necessary updates to immediate supervisor on campaign results4. Achieve Campaign KPI’s/Targets-* Gather and interpret reports (revenue and market feedback) regarding campaign from relevant touch points and share with management. Show less • Select potential entrepreneurs and rollout CIC (ICT based information center and facilitate unprivileged farmer and promoting agriculture web based service and products through CIC) across the country to increase Internet penetration.• Conduct and Support training for CIC entrepreneur to develop skills.• Execute different promotional event to increase awareness on Internet usages and its benefits. • Facilitate to develop and implement e-krishok (web based agricultural information and advisory services delivered through Tele Center) platform to address agricultural problems and constrains to improved farm productivity.• Positioning e-Krishok through awareness building and showcase the benefits of e-krishok services including FRS (web based fertilizer recommendation system) & demonstration of benefits to the farmers and other stakeholders.• ACT (Agricultural Commodity Trade) – Identify the weaknesses in the agriculture value-chain to remove trade barriers and create a virtual market place for stakeholders in the value chain including farmers, local traders and wholesale/retail traders. Show less • Attend customers regarding voice/internet/VAS products related queries and provide necessary information to the customers.• Provide solution against customer complaints.• Share telecom products knowledge.• Provide technical support to customer such as activate price plan and setting internet.• Lodge customer’s feedback through reporting to management. • Verifying customer’s relevant documents, address and credit information.• Accept payment from customers against the service delivered. Show less

  • Lead Specialist (Category Manager)_Marketing_Commercial Division

    Nov 2014 - Jun 2016

  • Specialist (Campaign Manager)_Marketing_Commercial Division

    Apr 2009 - Nov 2014

  • Officer_Data and New Business_Commercial Division

    Feb 2008 - Apr 2009

  • Customer Manager_Customer Management_Commercial Division

    Jan 2006 - Feb 2008
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  Smart Surface SDN. BHD.

  Jul 2017 - Feb 2019

  Marketing and Business Development

  Responsibilities:• Identifying new business and finding new products and/or services• Manage Projects through coordination, supervision and facilitation projects under Business Plan• Work independently with stakeholders to maintain the project timeline• Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.• Visiting potential clients and contacting via email or phone to establish the relationship and set up meetings• Training personnel and helping team members develop their skills• Protects organization's value by keeping the information confidential. Show less

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  Tagafood Sdn Bhd

  Mar 2019 - Feb 2020

  Supply Chain Manager

  Responsibilities:• Plan and implement the overall supply chain strategy.• Assist logistics process for the development of new products, packaging, inventory management, manufacturing, shipment and delivery, and returns on products.• Collaborate with Productions, Sales, and Distribution operation.• Identify process bottleneck and implement solutions on time and suggest solutions for process improvements.• Train and evaluate, provide constructive feedback to the stakeholders• Work with finance, sales, and manufacturing team to determine efficient operations• Build and maintain good relationships with vendors and distributors • Keep detailed records, generate reports, and develop presentations to help management understand the inventory• Read and comprehend legal documents, such as suppliers or import/export agreements. Show less

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  Loop Freight

  Dec 2020 - Jun 2021

  Head of Project Logistics (Category Management)

  ● Prepare the process, organogram and value chain to enhance the efficiency of digital Trucking● launch land projects logistics and transform to digital● Responsible for leading the Project logistics team and achieve the overall Project Sourcing and Supply chain objective.● Assess and translate stakeholder needs and objectives into sourcing category plans. Comfortable operating at the strategic level, identifying opportunities to demonstrate and deliver value.● Responsible for preparing and maintaining the overall category P&L management process to fulfill projects demand.● Leads in developing the nationwide logistic vendor acquisition strategy in line with the project's supply chain demand and forecast.● Acquire appropriate demand & forecast to ensure logistic availability that meets project demand.● Build a strong relationship with the on-boarded vendors for a long-term business tie-up and getting them engaged with the business process ● Work collaboratively with the Marketing and Products team for product enhancement by providing continuous Partner feedback and competition information ● Build a strong connection between Sales Operations, Marketing, Trade marketing for developing, designing different promotions, campaigns, etc. by leveraging the market intelligence and customer insight ● Strategically manage vendor relationships together with the business teams to optimize financial & operational performance. Show less

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  Rangs Group

  Jul 2021 - Sept 2022

  Head of Business (Streat Limited)

  Job Responsibilities: • Transform Trucking service into digital.• Launch an App-based online platform for logistics corporate customer & service providers.• Launch web-based dashboard for corporate customers.• Lead the business, Prepare the concept, develop App and dashboard, budget, develop organogram, value chain, process & team and marketing plan.• Identify the scopes, Design and implement business plans and strategies to promote the attainment of goals• Develop goals and objectives that tend to business growth and prosperity• Ensure that the company has adequate and suitable resources to achieve the revenue targets.• Product Management, Transform the Logistics service to digital (App, Web, and Dashboard)• Develop process and coordinate operations in ways that ensure maximum productivity• Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness• Maintain relationships with partners/vendors/suppliers• Assess overall company performance against objectives• Represent the company in business association• Ensure compliance with legal rules and guidelines Show less

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  Foundever

  Aug 2023 - Dec 2024

  E-Commerce Advisor, English

  • Professionally dealt with client inquiries, meeting 90% quality standards.• Provided answers to three to five clients at once, taking an average of ten minutes foreach client.• Handled between 35 and 75 customer inquiries each day.• Identify the root cause of reported issues, summarize the Q & A, and log in to theknowledge base management tool.• Timely escalate critical or high-risk cases to the appropriate authority.