Ibrahim Youssef, CISSP

Experience

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  Schindler Group

  Jun 2002 - Sept 2002

  Trainee

  From June 1st till Sep 30th as Trainee in SCHINDLER Ltd For Elevators & Escalators Containing Fundamentals, Introduction to Elevator Controllers, Introduction to Escalators and Maintenance. Customer Service Support, Fix & maintenance for Elevators & Escalators. Implementation of new Elevators & Escalators systems on the new projects.

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  Internet Egypt

  Jun 2003 - Sept 2003

  Trainee

  Form June 1st till Sep 30th as a Technical support Engineer in Internet Egypt in the Dooki main branch, Learn to working with Networking topologies, Network Sharing, Routers, Switches and Hubs. Customer Service Support, Support cases for ADSL, ISDN, and Dial-Up. Using remote installing & access tools to reduce the administrative effort and solve problems. Migration from Workgroup to Domain and basic windows problem support.

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  Telecom Egypt

  Jun 2004 - Sept 2004

  Trainee

  From June 1st till Sep 30th as a trainee at Telecom Egypt Company (TE-Data) in Nasr City main branch, learn working with Satellite Communication, Microwave, Digital Communication, Network Cables (Fiber). Customer Service Support, Microwaves, CDM & DCM. Using remote installing & access tools to reduce the administrative effort and efficiency.

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  Intercom Enterprises

  Dec 2006 - Feb 2015

   Principal lead responsibility and Supports managers with resources and staff assignments, vendor management, interviewing for staff and consultants and providing performance feedback. Lead, mentor and coach others to develop their technical skills. Architect solutions which match Symantec’s and IBM’s technologies/services to customer needs. Implements security solutions (infrastructure and/or application) including the design, configuration, development, testing and deployment of security-related technologies such as Security Information & Event Monitoring (SIEM), Identity & Access Management, IDS/IPS, Data Loss Prevention, Digital Rights Management, Network Access Control and Payments Security technologies Resolves customer complaints with a high level of customer service and initiates and delivers suggestions for improvements and enhancements. Show less Acting as Security & Network Team leader Provide in-depth technical support to the entire services/sales cycle, including some delivery of consulting services, enabling end-user customers in the deployment of products. Responsible for the delivery of technical activities to customers including consulting, implementations, planning and design. Design customer solutions, and working with the pre-sales team to leverage successful project offers. Handel the new opportunity’s from the presentations, POC’s and offering till sign-off. Response for a team to develop its skills and knowledge & distributed tasks between team members. Technical project management for the small-medium projects. Show less  Working in Symantec products, especially all the security portfolio like DLP, PGP, SMG, CCS, SSIM, NAC, SEP, SCSP, SEE, SMS and SAV. Also, Archiving & e-Discovery Symantec Enterprise Vault plus Storage & Business continuity Storage Foundation and Cluster Server. Handling Network project with Cisco/Brocade technology for Switches, Routers, and Firewalls. Handling all related project with Microsoft infrastructure tasks. Working in E-Faxing solutions using Captaris Right-Fax. Worked as Microsoft infrastructure implementation engineer for Microsoft products. Worked as a hardware engineer with IBM products System X. Worked with IBM San storage products (Implementation, SAN configuration and back end configuration). Show less

  • Senior Security Consultant

    Mar 2011 - Feb 2015

  • Senior System Engineer

    Mar 2008 - Mar 2011

  • Systems Engineer

    Dec 2006 - Mar 2008
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  Cairo Capital Securities

  Apr 2007 - Jun 2008

  Outsource Engineer (System Administrator)

  Worked as a Resident Engineer for one year at Cairo Capital Group in Cairo after Intercom Enterprises finished the infrastructure project implementation, where I was responsible for the following tasks:1) Installation, Configuration, and Supporting the following products: Symantec Endpoint Protection 11. Symantec Web Security 3.0. Microsoft ISA 2006 Enterprise Edition & Microsoft WSUS 3.0. Captaris Right-Fax.2) Troubleshooting and Supporting as first line support (second line referring to Intercom Enterprises specialized staff) for the following products: IBM Lotus Domino (Mail System). IBM Tivoli Storage Manager “TSM” (Backup System). IBM Content Manager (Archive System).3) Users training and knowledge transfer. Show less