Vinicio Ramos

Experience

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  SG2 Mineração

  May 2006 - Jan 2008

  Office Assistant

  Emissão de notas fiscais, compra de insumos, contas à pagar, registro de novos funcionários, serviços bancários.

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  S Franco Construtora

  Apr 2008 - Jan 2009

  Laboratory Assistant

  Laboratory Organization, maintaining cleanliness, and managing utensilsSoil samplingSample preparationPerforming analysis such as soil compaction and particle size distribution

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  Contax S.A.

  May 2009 - Mar 2010

  Customer Service Analyst

  Atendimento a clientes de instituição financeira com contas em atraso, realização de acordos e negociação de dívidas.

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  TMS Call Centers

  Jul 2010 - Jul 2011

  Customer Service Analyst

  Atendimento a clientes Controlar para agendamentos e reclamações

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  Athenas Indústria e Terceirização de Cosméticos

  Aug 2011 - Mar 2013

  Process and Quality Control Intern

  Support to quality control performing physicochemical analysisWeighing ingredients according to specifications.Preparation of products following established recipes.Operation and cleaning of industrial equipment.Demonstrated ability to follow safety protocols and adhere to health and safety regulations.Skilled in safely transporting materials within the premises.

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  Ingredion Incorporated

  Mar 2013 - Mar 2024

  In this role, I was responsible for ingredient application projects and formulation development across beverage, beverage emulsions, dairy, and alternative dairy segments in South America. Additionally, I acted as a technical reference and provided support for training sessions and presentations.Key activities:• Development of formulations for beverages, dairy, and alternative dairy products.• Leadership of application projects from conception to delivery, ensuring products meet quality standards and customer requirements.• Planning and conducting laboratory and pilot-scale tests.• Operation of processing equipment such as pasteurizers, homogenizers, carbonators, and cookers for pilot-scale production.• Transitioning formulations and processes from pilot to large-scale production, as well as providing technical support to clients, partners, and distributors during industrial tests.• Coordination of the beverage application laboratory, ensuring its efficient operation.• Execution of analyses, development of methodologies, and conducting shelf-life and stability evaluation.• Application of statistical methods to optimize processes, formulations, and validate results, ensuring consistency and efficiency.• Preparation and delivery of presentations and technical training for clients, distributors, partners, and sales team, providing technical information about products and processes. Show less During my journey as a Customer Service Analyst, I serviced customers in the Personal Care and Pharma segments, providing essential support to the external sales team and technical service.Key Responsibilities:I conducted customer phone support, addressing their inquiries and resolving product and service-related issues.I received and processed customer orders, ensuring transactions were completed efficiently and accurately.I managed the process of placing return orders, when necessary, and provided assistance in resolving associated issues.I prepared quotations for smaller customers, offering tailored solutions to meet their needs.I generated detailed daily order reports, ensuring a clear view of the volume of activities.I carefully managed outstanding orders, tracking delivery timelines and priorities.I conducted follow-up on orders and deliveries, keeping customers informed about their order status.I negotiated delivery, receipt, and return-related matters, ensuring customer satisfaction.I registered customer complaints, investigated the root causes, and took corrective actions when necessary.I handled collections for overdue payments, maintaining an accurate record of accounts and helping the company maintain a healthy cash flow.I performed customer and carrier registration in the system, ensuring an effective and secure operation.Systems Used:SAPCMD PROSalesforceIBM NotesMS Office (World, Excel, PowerPoint, Outlook)My experience as a Customer Service Analyst allowed me to develop essential communication, order management, and problem-solving skills, contributing to customer success and satisfaction. Show less As a Customer Service Intern, I provided essential support to the internal sales team in the Personal Care and Pharma segments. This valuable experience later led to my transition to a full-time role within the same department.Key Responsibilities as an Intern:I conducted customer support via telephone, addressing their inquiries and providing assistance.I processed sample order requests and return order requests efficiently.I managed sample orders, ensuring smooth coordination and timely deliveries.I assisted in the vendor registration process, contributing to an organized supplier network.I issued credit memos to resolve financial and quality-related issues.I handled customer and carrier registrations in the system, ensuring a streamlined operation.Systems Used:SAPCMD PROSalesforceIBM NotesMS Office (World, Excel, PowerPoint, Outlook)Upon completing my ten-month internship, I was offered a full-time position within the Customer Service department. In this role, I continued to build on the skills and knowledge acquired during my internship, delivering effective customer support and contributing to the success of the company. Show less

  • Ingredient Application Engineer

    Mar 2019 - Mar 2024

  • Ingredion Application Analyst

    Jun 2016 - Mar 2019

  • Junior Ingredion Application Analyst

    Nov 2015 - Jun 2016

  • Customer Service Analyst

    Jan 2014 - Oct 2015

  • Customer Service Intern

    Mar 2013 - Jan 2014
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  Limerick Language Centre

  Apr 2024 - now

  Exchange Student