Gareth James

Experience

• 

  Legal & General

  Apr 2004 - May 2006

  Financial Administrator

  • Producing Investment bond, Unit Trust and ISA quotations for Independent Financial Advisors (IFAs)• Answering queries about offered products• Arranging for Literature/quotations to be sent to IFAs• General administration

• 

  International Baccalaureate

  Apr 2007 - Jun 2007

  Administration Assistant

  • Checking exam papers to ensure that they have been marked correctly• Flagging papers with errors to be re-marked• Filing exams after they have been checked,• Ensuring marked exams are returned to the correct educational establishment

• 

  Aqua Credit Cards

  Jul 2007 - Dec 2007

  Customer Service Advisor

  • Assisting customers with queries about their credit card balance• Processing payments to settle outstanding balance• Selling card insurance products to customers where available

• 

  Lloyds TSB

  Apr 2008 - Jan 2009

  Customer Service Advisor

  • Assisting Customers with enquiries about their home insurance policies• Processing Credit/Debit card payment, setting up Direct debit mandates • Amending policy details or levels of cover where required

• 

  Sedgwick

  Aug 2009 - Oct 2019

  Customer Service Advisor

  • Deputising for team leader on busy shifts and during night-time shifts.• Trusted to make decisions on difficult insurances claims and situations.• Providing training and coaching to new starters.• Logging new home/motor insurance claims on behalf of multiple clients.• Answering queries relating to existing claims.• Appointing emergency contractors to assist customers.• Providing advice to customers to help mitigate loss in the event of an insurance claim.

• 

  Dŵr Cymru Welsh Water

  Oct 2019 - now

  • Trusted to make decisions on difficult billing queries.• Creating & amending accounts for internet & e-billing customers.• Answering customer queries relating to new and existing billing queries.• Negotiating payment plans with customers• Processing billing payments for customers

  • Request Fulfilment Analyst

    Dec 2023 - now

  • Service Desk Analyst

    Apr 2022 - Dec 2023

  • Customer Advisor

    Jun 2021 - Apr 2022

  • Service Desk Analyst

    Dec 2020 - May 2021

  • Customer Advisor

    Oct 2019 - Nov 2020