Rishu Gupta, MBA, PG Cloud Computing

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The Hague, South Holland, Netherlands

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Timeline
About me
VP - Technical Network & 5G Operations | Operations Performance Excellence | Automation/ML | Service Transition | AIOps | Observability | Outsourcing | Offshoring | Cost Optimization | Partner & Vendor Mgmt | CSI
Education
- Maharishi Dayanad University
  -
  Bachelor of Engineering (B.E.) Electronics and Telecommunications
- Great Learning
  2020 - 2020
  PG Program in Cloud Computing
- Rotterdam School of Management, Erasmus University
  2016 - 2017
  Master of Business Administration (M.B.A.)
Experience
- Satyam Computer Services Ltd
  Dec 2004 - Feb 2012
  - Senior Software Engineer Team Lead
    Jun 2010 - Feb 2012
  - Senior Software Engineer Team Lead
    Jun 2009 - Jun 2010
  - Senior Software Engineer Team Lead
    Apr 2007 - Jun 2009
  - Software Engineer
    Dec 2004 - Apr 2007
- Liberty Global
  Feb 2012 - Mar 2020
  Worked as Operational performance manager ensuring that the managed service providers delivers its services within agreed service level agreement. Acting based on predefined service level targets and functions as a level of escalation between the local OpCo's, central teams and managed service provider.
  - Senior Manager - Operational Performance Management, Partner/Vendor Mgmt
    Aug 2019 - Mar 2020
  - Operational Performance Manager
    May 2017 - Jul 2019
  - Senior Engineer - NMS/Service Monitoring and Assurance at Liberty Global
    Feb 2012 - May 2017
- Infosys
  Apr 2020 - Feb 2024
  - Director - Operations, Partner/Vendor Mgmt, Service Transition & CSI
    Dec 2021 - Feb 2024
  - Senior Manager - Operations, Partner/Vendor Mgmt, Service Transition & CSI
    Apr 2020 - Nov 2021
- Tech Mahindra
  Mar 2024 - now
  VP | Head of Network, 5G Operations & Delivery [European Clients]
Licenses & Certifications
- ITIL Service Operation
  Global Knowledge
  Nov 2018
- ITIL® Foundation Certificate in IT Service Management
  AXELOS Global Best Practice
  Oct 2014
- PRINCE2® Foundation Certification
  APMG International
  Oct 2013
- AWS Certified Cloud Practitioner
  Amazon Web Services (AWS)
  Jul 2020
- Microsoft Certified: Azure Fundamentals
  Microsoft
  Apr 2022
- PRINCE2® 2017 Practitioner
  AXELOS Global Best Practice
  Oct 2016
- SAFe Agilist Certification Certification
  Scaled Agile, Inc.
  Mar 2022
  View certificate
- BMC Certified Associate: Discovery 20.x for Administrators
  BMC Software Education Inc
  Mar 2021
- PagerDuty Foundational Practitioner Certification
  PagerDuty
  Jun 2022
  View certificate