Abigail Samson Bugama

Experience

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  Ecobank Nigeria

  Jun 2006 - Jan 2019

  * Ensure effective/efficient implementation of bank-wide policies with respect to branch operations.* Supervise activities of operations staff to ensure timely and efficient service delivery to customers.* Ensure proper documentation for all transactions and authorize transactions within approval limits. * Supervise account opening process and ensure complete documentation and prompt scanning of account mandates as well as tracking/follow-up on deferred documents.* Ensure that branch ATMs are functional at all times and faults timely escalated and resolved* Ensure effective branch cash management – no cash outs, adherence to COP limits (obtain necessary approvals for excess), prompt evacuations etc.* Ensure that the unit has adequate allocation of resources to enable it meet stated objectives – liaise with HR/GIS/IT and supervisors as applicable.* Ensure branch GL accounts are proofed daily, weekly and monthly (as applicable) and ageing items reviewed for timely resolution.* Maintain strong control awareness in branch and ensure adequate departmental controls are in place for all products/processes. Ensure strict adherence with the Call over process* Provide timely and accurate reports (institutional and regulatory) on Branch Operations in prescribed formats and intervals.* Ensure maintenance of appropriate confidentiality and security of customer and transactional information and safety of bank branch assets.* Conduct/ensure branch training/meeting sessions in line with policy. * Perform other duties as assigned by the ZC/Head, BOC/Head of Ops/BM/Regional Head.* Ensure Zero Regulatory Infraction Show less * Responsible for all clearing related activities and funds transfer processing* Ensure customers’ transactions (MCs, Funds Transfers,) are processed within approved service TAT* Ensure maintenance and effective utilization of physical assets and resources (adding machines, workstations, stamps till boxes etc) *Ensure Customer's instructions are properly reviewed/scrutinized before processing Ensure clearing instruments received at the branch are scheduled and photocopied prior to dispatch to the Clearing unit* Ensure all remittances for customers and regulatory agencies are handled within the agreed time-frame* Ensure daily and weekly balancing of internal GL accounts such as MCs,Sundries, etc* Ensure caution notices are prepared timely and correctly for all qualifying outward clearing transactions Maintain proper records of funds transfer transactions.(Sundry files, PPE files) Show less * Ensure effective and timely service delivery to customers at all customer service units.* Ensure a customer friendly disposition at all times* Review account opening documents and ensure timely opening of the accounts on the system for all requests with the required documents or with the appropriate deferrals.* Ensure prompt TAT in line with service level * Ensure timely preparation and rendition of reports to internal and external parties as required from time to time.* Timely acknowledgement of MICR cheque issued on the system* Processing customers’ Cheque and Card requests, including ultimate delivery to the customer* Accounts management and reactivation* Ensure timely and accurate processing of standing instructions* Ensure timely responses to reference letters* Print off-cycle customers’ statements for properly authorized requests and ensure charges are taken.* Ensure effective utilization of physical assets at the customer service unit(file cabinets, till boxes)* Maintenance of up-to-date registers for customers’ transactions and instructions as required under the existing policies and procedures.* Ensure adequate controls over customer records* Ensure zero fraud tolerance / error rates Show less * Sound knowledge of tellering policies and procedures* Efficient supervision of all tellering activities* Ensure prompt and accurate consummation of all transactions within the bank’s approved turnaround time* Efficient management of cash holding and vault administration* Ensure availability and workability of working tools for tellers* Authorize all cash transactions above tellers’ limits* Constant review of tellers payout limit, taking into cognizance the tellers error rates* Provide effective service support need for the tellers to ensure that teller cubicles are manned and functional at all times* Ensure that branch ATMs are functional at all times and that the ATM does not run out of cash* Ensure that transaction vouchers are called over after the close of business daily* Conduct Integrity tests on a regular basis* Maintenance of up-to-date cash tellers’ proofs and vault registers* Efficient crowd management in the banking hall* Ensure the branch maintains cash holdings within the approved COP limit Show less

  • Customer Service Manager

    Apr 2014 - Jan 2019

  • Head Funds Transfer

    Jan 2010 - Mar 2014

  • Customer Service Officer

    Feb 2009 - Mar 2010

  • Cash Officer

    Jun 2007 - Feb 2009

  • Cashier

    Jun 2006 - Jun 2007
• 

  Agrikeys Services Ltd

  Feb 2019 - now

  Human Resource Manager
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  Chartered Institute of Personnel Management of Nigeria CIPM (Official LinkedIn Account)

  Jun 2021 - now

  Branch Chairperson
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  Toastmasters International

  Jul 2021 - Sept 2022

  Vice President Public Relations

  * Publicize the club’s activities both internally to members and externally to various audiences through media outlets.* Publish club meeting times and location.* Write and distribute news releases about club activities, member achievements, and special events such as open houses.* Maintain club presence in the local newspaper’s events calendar.* Create and update the club’s social media channels such as Facebook, Twitter, LinkedIn, and Meetup.* Ensured the names of my club’s social network accounts are specific enough to my club so they are not confused with existing Toastmasters International accounts. Show less

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  Agrikeys Services Ltd

  Jan 2023 - now

  Head People and Culture
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  BonzerHR

  May 2023 - now

  Managing Partner

  HR Consultancy