Adel Hamed

Experience

• 

  IBM

  Oct 2006 - now

  - Manage and validate testing plan and strategies and manage test team- Tracks the performance of the engagement, the quality of project deliverables andreports on the effectiveness of the engagement against the baseline plan.- Defines in advance the acceptance criteria for each project deliverable, works with the team to establish delivery dates for each deliverable, and oversees the review of client deliverables to ensure they meet all client acceptance criteria, securing sign-off on each deliverable as defined in the SOW. Show less I was responsible for engagement delivery quality and customer satisfaction by structuring and managing the team and all the support related to the customer as per the SL. I own the problem statement from the perspective of the customer. This role has the responsibility of assembling the consulting delivery team and ensuring the team both structures and executes on the problem-solving methodology correctly and to the agreed budget.- Manages engagement risk and delivery quality.- Establishes the processes to support the engagement, including setting up charge codes, defining the project calendar, and defining deliverable acceptance and reporting procedures. Project initiation also includes validating scope, conducting project kickoff and holding Conditions of Satisfaction (COS) discussions with stakeholders. Show less Testing:- Testing Passports application, including:- Writing test cases based on project requirements- Test case execution (FVT,SVT,IVT)- Defect reporting & tracking- Conducting defect summary report at end of project phase Installation:- Responsible for installing all software related t- the application.- Install Windows XP & Windows 2003 Server.- Administrate IBM-DB2 and windows 2003 Server.- Administrate Symantec Antivirus Server and I- Access.- Assign group policy- Responsible for network installation at project vital sites.- Install Websphere Message Queue- Install scanners and printers drivesTechnical support:- Technical support for the Passport Project- Reporting for technical issues t- technical support specialist.- Troubleshooting and repairing problems of the application in case they ariseTraining:- Training government employees on how t- use the application.- Producing user manual documentation- Preparing and conducting demos and presentations for users training Show less

  • Test Lead - IBM Egypt

    Feb 2019 - now

  • Operation Lead - IBM Egypt

    Jun 2015 - Jan 2019

  • Operation Support Specialist IBM Egypt

    Jun 2009 - Jun 2015

  • Operation Support Specialist And Testing IBM Egypt

    Oct 2006 - Jun 2015