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Alexey Dronov

Alexey Dronov

Customer Support Representative

Followers of Alexey Dronov120 followers
location of Alexey DronovTel Aviv-Yafo, Tel Aviv District, Israel

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  • Timeline

  • About me

    Lifetime learning. Passionate about customer success. Restaurant Co-founder.

  • Education

    • Financial University under the Government of the Russian Federation

      2014 - 2018
      Bachelor's degree Sociology Sociology

    • Jolt.io

      2022 - 2023
      Customer success

      An intensive Customer Success program that was created in partnership with leading tech companies.As a result, I have acquired the ability to prevent issues before they occur. Bootcamp covered a set of essential tools for achieving customers' goals. Examples: Business Model Canvas, KPIs settings, Customer Health Model building, Project Kickoff, Project Management, Customer Objections & Conflicts overcoming and so on.

  • Experience

    • Alfa-Forex

      Jun 2015 - Aug 2015
      Customer Support Representative

      Handled inbound case resolutions for customersRetained customers by resolving incoming complaintsProvided customer service to about 115 clients per day on a recurring basis to maintain effective work operations

    • InterContinental David Tel Aviv

      Sept 2019 - Mar 2020
      Room Service Attendant

    • Wine Discount Shop

      Jan 2021 - May 2022
      Wine Shop Founder

      • Founded the wine shop from scratch in the corona time. By the end of the first month revenue had been more than 55.000 shekels• Arranged wine supplying• Created a base of clients. Although there was a number of wine stores with lower prices in the area, thanks to diligence and desire to help people, we got our loyal clients• Prepared wine assortment

    • Zira

      Jan 2022 - now
      Restaurant Co-founder

  • Licenses & Certifications