Richard Sharman

Experience

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  Verizon Wireless

  Oct 2006 - May 2008

  Customer Service Technician
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  Comcast

  Jan 2009 - Oct 2009

  Customer Service Executive

  Recruited as a temporary contractor for Comcast and provided excellent customer service during their transition from analogue to digital. Duties included: · Greeting customers and providing information about the digital transition.· Resolve billing issues and service concerns. · Provide Comcast rates and programming information.· Suggest new services that customers may not be aware of. · Creating work orders for issuing, exchanging or removing services.· Adding digital equipment to customers’ accounts.· Schedule installations, trouble calls, and document customer accounts on a daily basis.· Assist representatives with clean up and closing of store. Show less

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  Eton Corporation

  Mar 2010 - Jun 2016

  Operations Coordinator

  Operations CoordinatorEton Corporation • Palo Alto, CA • 2010 to 2016Remarkable success instilling the vision to achieve organizational goals and surpass warehouse production expectations while maintaining quality, safety, and customer service integrity through transparent leadership and emerging technologies. Orchestrated engaging orientation and communication expectations with sales teams regarding proper work order acceptance and completion. Managed calendars, scheduling, and customer service support email database to ensure synthesis between administrative and field tasks. Managed organization website and responded to customer inquires and answered questions. Executed customer and vendor contract requirements, resolved problems, and set deadlines to ensure timely completion of work. Evaluated and introduced new procedures and practices for accomplishing objectives.Key Accomplishments:• Created a less complicated practice for the collection and analysis of inventory management for report generation in accordance with sales requirements.• Acclaimed for smooth, efficient and effective operations and the coordination of team efforts in bulk order receiving to increase organization revenue.· Create RA numbers- Provide return authorization numbers to companies for their defective products and coordinate with sales team the quantity and price of each item.· Quality Control- Test products before sending to our customers Show less

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  Los Gatos Swim & Racquet Club

  Jun 2015 - Nov 2023

  Personal Trainer
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  Prometheus Real Estate Group

  Aug 2020 - now

  • Leasing and Experience Manager (SOS)

    Nov 2023 - now

  • Assistant Property Manager (SOS)

    Dec 2022 - Nov 2023

  • Senior Leasing Specialist (SOS)

    Oct 2021 - Dec 2022

  • Regional Neighbor Ambassador

    Nov 2020 - Oct 2021

  • Leasing Specialist (SOS)

    Aug 2020 - Nov 2020