Sarah Bjork

Experience

• 

  Buffington Law Firm, PC

  Jun 2010 - Jul 2010

  Intern

  Internship for Bachelor's in Criminology Helped prepare exhibit books for trial. Updated a majority of the legal reference books within the office. Typed and filled in various legal documents to be filed with the Court.

• 

  Dellner - Train Connection Systems

  Mar 2012 - Sept 2015

  HR Specialist and IT Administrator

  • HR Duties: processing payroll (including employee expense reports and bonuses), hiring/firing paperwork, insurance paperwork (including open enrollment processes and meeting with our benefits providers yearly), new employee orientation and onboarding, and updating and maintaining current handbooks, policies, and procedures, all of this for both our NC and CA offices. o Special Project: our company recently decided to implement iSolved an HCM (Human Capital Management) SaaS technology based program for maintaining all our HR files and employee information. I started training back in Nov 2014 and have been implementing the program in stages throughout the last 9 months.• IT Duties: responsible for maintaining all IT equipment (employee computers, servers, projectors, TVs, and all phone equipment, both office and employee cell phones. Coordinate all problems and updates with our IT consultant.• Finance Duties:o Accounts Payable: processing of all vendor invoices, including entering and coding the invoices, generating payment proposals, and payment to the vendors. This requires communication with our Purchasing Department to resolve any issues.o Account Receivable: processing of all customer invoices, including creating invoices, sending them to the customers, and collections calls. This requires communication with both our Project Managers and our Sales Team to resolve any customer issues with invoices.o General: maintaining all AP and AR files and making deposits at the bank.• General Office Management: manage and maintain all office supplies and office services, making travel arrangements for co-workers and visiting Dellner employees from other countries, coordination of meetings with customers, manage utilities and service agreements, and assisting Project Managers with presentations for customers. Show less

• 

  TriNet

  Sept 2015 - Feb 2022

  • Continued job duties listed below for Sr. Coordinator position during high volume times• Continued job duties listed below for Specialist position• Mentors the Sr. Coordinators – provided support and training on a one on one basis with individual coordinators• Special Projecto Provided guidance and support regarding the quickest way to re-onboard clients who left due to COVID 19 impact. During this time, helped develop the process for our Customer Restart program. o Provided support to our specialized team created to help clients offboard during the COVID 19 pandemic. This team provided additional support and guidance to our clients negatively impacted by COVID 19.o Participated in the testing and development of our new RFP portal. Attended daily SCRUM meetings, conducted extensive testing in our testing environments and provided feedback which helped create custom RFP questions for Spin Offs and CPIs. Although this product has been rolled out, continued feedback and testing occurs monthly. Show less • Continued job duties listed below for Sr. Coordinator position during high volume times• Mentors the Sr. Coordinators – provided support and training on a one on one basis with individual coordinators• Conduct audits of the below mentioned accounts before processing the contract and proceeding with the customer set up.• Reviews customer requests for new accounts, vetting the individual customer setup, assigning accounts to the Sr. Coordinators and providing feedback and insight to the customer experience team regarding the impact of the process for each individual customer.• Coordinate customer setup and transfer of employees and employee data to the new accounts with the Implementation Coordinator.• Provide back-up to the Manager (when on PTO)• Provide support and assistance for escalation customer issues related to spin offs and CPIs• Special Projectso Participated in an in-depth analysis of the CPI process (mentioned below) to determine gaps and areas of improvement Currently working on a second analysis of the process with our tech teams in an attempt to streamline the process systemicallyo Assisted in developing the current process used for Spin Off and CPI customers. Created a thirty-action service order, coordinating with thirteen other departments to ensure the customer set up and employee transition is completed with minimal impact to the customer Show less The Specialty Services by Implementation (SSI) team is an extension of the Implementation team that manages special implementation services and processes for existing clients when a client's business structure changes.• A Spin-Off is a newly formed related entity (with a new FEIN - Federal Employer Identification Number) resulting from the corporate reorganization of an existing TriNet client, regardless of ownership percentage.• A Cross Product Implementation (CPI) occurs when an existing TriNet client requests to move from one TriNet Exchange to another.o For example, a customer on TriNet NoMed Exchange may want to begin offering benefits, which requires them to set up a new customer ID onto an Exchange which offers benefits. • A Puerto Rico (PR) account is required for tax reporting purposes when an existing client has a WSE that works in PR. • For Spin-Off, CPIs and PR accounts – gather customer information, follow up on review and approvals of WCs and health plan pricing, create proposals, agreements and other required documents for a new account and provide all documentation to the customer.• Generate agreements and process billing for additional Strategic Services provided to the customer by request. Show less • Assist the Sr. Specialist with setting up client level data in all systems. This would include accruals, YTD’s, etc. • Gather and input all required information from internal resources to ensure the first payroll is set-up and processed correctly and in a timely manner. • Resolve issues including missing/incomplete paperwork and unusual deductions, to ensure resolution prior to processing payroll with Sr. Specialist.• Communicate with Sr. Client Conversion Specialist, QAs, and clients on an on-going basis during set up to ensure understanding of client-specific needs.• Audit all payrolls for 100% accuracy.• Perform special projects as requested from supervisors.• Compiles payroll data, enters data, computes and posts wage, and reconciles errors to maintain payroll records.• Responsible for high volume processing both on-cycle and off-cycle multi-state payroll for customers including termination and separation checks.• Records changes affecting net wages, such as exemptions, insurance coverage, and loan payments for each employee.• Assist in preparing periodic reports of earnings, taxes and deductions.• Resolves payroll discrepancies by collecting and analyzing information.• Ensures that payroll-related transactions are processed in compliance with policies and procedures.• Performs actions necessary to track and determine regular and overtime pay, and factors commission-based income or bonuses into an employee's salary.• Reviews and processes payroll adjustments, including vacation, sick, and other time off.• Maintains knowledge of rules and laws which govern the payroll administration practices.• Maintains high level of confidentiality when dealing with payroll information. Show less

  • Sr. Implementation Specialist, Specialty Services by Implementation

    Apr 2020 - Feb 2022

  • Specialist, Specialty Services by Implementation

    Mar 2018 - Mar 2020

  • Sr. Coordinator, Specialty Services by Implementation

    Sept 2017 - Feb 2018

  • Sr. Specialist, Client Conversions

    Dec 2016 - Aug 2017

  • Specialist, Client Conversions

    Sept 2015 - Nov 2016
• 

  Zynergia

  Mar 2022 - now

  • Meets with business process owners and key stakeholders to identify the project goals, objectives, critical success factors, and success measures. • Develops a detailed project charter to serve as a critical communication tool for key stakeholder buy in and set expectations. • Creates & executes project work plans & revises as appropriate to meet changing needs and requirements. • Identifies resources needed & assigns individual responsibilities. • Manages day-to-day operational aspects of a project & scope, including meeting facilitation and documentation. • Reviews deliverables prepared by team before passing to project team members. • Effectively applies and enforces project standards using Zoho Project or other approved toolkit templates. • Prepares for project reviews & quality assurance procedures. • Minimizes our exposure and risk on project, appropriately raising awareness on at-risk items. • Ensures project documents are complete, current, and stored appropriately. • Keeps project team well informed of changes within the organization & general corporate news that may impact project scope. • Provides status reporting to stakeholders on a regular basis. Apprises management of issues requiring resolution to maintain progress on a timely basis. • Prepares reports and/or dashboards for enterprise project activity. • Delivers engaging, informative, well-organized presentations. • Resolves and/or escalates issues in a timely fashion. • Understands how to communicate difficult/sensitive information tactfully. • Prepares Business Case & Return on Investment (ROI) to show impact to the business. • Assists in the development of resource management and project financial materials. • Zoho Product Manager – Super Administrator for the suite of Zoho products utilized by the company. Responsible for development and maintenance of workflows and processes through Zoho • Responsible for maintaining the accuracy of the Analytical Management Dashboard Show less *Continued Project Management Responsibilities*Cross-departmental collaboration to develop complex processes.*Manages the Training & Development department, providing support where needed in the development of training materials*LMS Product Manager – oversees the development and maintenance of the LMS system*Learning Management System development, including workflows and automations.*Developing a companywide University to cover all department and training needs.*CRM Development (Zoho), including workflows and automations.*Completes monthly reporting analysis on specific data points throughout the company to provide informational data and metrics to the executive leadership. Show less

  • Director of Implementation, Client Experience & Special Projects

    Mar 2022 - now

  • Project Manager

    Mar 2022 - now

  • Organizational Project and Development Manager

    Mar 2022 - now

  • Project and Analytics Manager

    Mar 2022 - now