MD BODIUL ALAM LINKON

Experience

• 

  Mutual Trust Bank Ltd.

  May 2008 - now

  • Communicating courteously with customers by telephone, email, letter and face to face;• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;• Handling customer complaints and any major incidents, such as a security issue or a customer being taken ill;• Keeping accurate records of discussions and correspondence with customers;• Producing written information for customers, often involving use of computer/mobile @ MTB Smart Banking.• Meeting with managers to discuss possible improvements to customer service;• Training staff to deliver a high standard of customer service.• Learning about our organisation's products and services and keeping up to date with changes;• Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses. Show less Banking Experience:• Exhibitions, Fairs, Festivals & Conference• Coordinating venue management, caterers, stand designers, contractors and equipment.• Assisting customers in their selection of various accounts and financial services.• To choose the right bank account type on the basis of their requirements and assisting them in fulfilling the account opening formalities.• Promoting business for their bank by establishing good customer relationship and motivating people to open bank accounts with their banks or invest in their bank’s money saving schemes.• New banking modes like mobile banking, online banking, SMS Banking and fund transfer etc.• To promote their banks investment and saving schemes, and to create awareness among people about the importance of these saving plans.• Formalities pertaining with bank services like investment policies, loan application etc.• Promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.• To explain the details of various products and services being offered by the bank to the existing as well as prospective customers.• Opening, maintaining and closing of all account types.• Also discuss customer issues and take feedback from them regarding the various products being offered by them.• Discuss the customer feedback with the senior officials in order to make improvisations, if required.• Visit clients of rural area for feasibility study of Solar Panel based on Irrigation project loan.• Analyzing and processing loan proposals of Renewable Green Energy & Agro sector as received by Head office as well as from branches.• Preparing detailed schedules of work, feasibility studies and cost estimates.• Checking all loan documents and collecting security’s documents as per terms of approval.• To ensure approval related procedures which are completed prior to handle file to SME Banking for processing and drawdown. Show less

  • Junior Assistant Vice President

    May 2008 - now

  • Officer

    May 2008 - Dec 2015