Christopher McCutcheon, MBA

Experience

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  WBGN-TV

  Mar 2007 - Dec 2007

  Master Control Operator

  Changing program and commercial tapes, patching live satellite feeds, recording program logs.

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  KDKA/WPCW

  Sept 2007 - Dec 2007

  Promotions Intern

  - Organizing promotional events for the Pittsburgh CW - Using ENPS to make Hometown High-Q graphics- Administrative duties

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  WESH-TV2

  May 2008 - Aug 2008

  Creative Services Intern

  - Editing Sunrise Topical promotional spots using AVID- Assisting in commercial and promotional shoots- Scheduling program logs on ENPS for WESH/WPBF- Logging and transcribing footage.

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  Jerome Bettis' Grille 36

  Aug 2008 - Aug 2009

  Trainer/Server/Bartender

  - Trained new hires to exemplify the standards of the Jerome Bettis' Grille 36

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  Extreme Makeover Home Edition

  Oct 2008 - Oct 2008

  Locations Assistant

  - Assisting on set by coordinating daily staging set-ups- Directing volunteers and assigning jobs.

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  Chili's

  Aug 2009 - Mar 2013

  Administrative Assistant/Bartender/Server/Corporate Trainer

  - Writing training programs and manuals- Developing inventory and preparatory spreadsheets, - Management experience pertaining to customer satisfaction and financial responsibilities.- Organizing and marketing charity events.

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  Quantum Leap

  Aug 2010 - Aug 2012

  Supplemental Education Service Tutor

  - Tutoring students grades K-12 in Math, Reading, and Comprehension, - Developing customized Student Learning Plans- Creating and issuing benchmarks and progress reports.

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  Reunion Resort

  Mar 2013 - Feb 2017

  - Responsible for completion of all administrative and budgetary duties associated with Eleven, Forte Grille, Lobby Bar, and In Room Dining.- Responsible for monitoring annual contracts, licenses, insurances, audits, quarterly operation evaluations, guest satisfaction scores, and ongoing policy enforcement.- Developing a working annual budget for the department and control that budget throughout the year through forecasting, expense control and P&L review.- Responsible for the creation of menus, beverages, alcohol inventory, including content and pricing.- Developed the resort-wide Wine Program.- Hires, trains, and provides leadership to direct reports within the department (Hourly, Supervisor, Managers).- Assisted on Task Force to open new properties within Salamander Resorts.Increased Eleven's Revenue by 20% & Increased Profit by 73%Eleven received 4 Awards from The Orlando Magazine Annual Dining Awards in 2016. #1 Best View, #2 Best Wine List, #3 Best Hotel Restaurant, #3 Best Steak House.Eleven received 4 Awards from The Orlando Magazine Annual Dining Awards in 2015. #1 Best Kept Secret, #3 Best View, #3 Best Hotel Restaurant, #3 Best Steak House.Eleven was featured in 2015 on Emeril's Florida: Season 3, Episode 12Trip Advisor Certificate of Excellence 2014, 2015 & 2016Open Table Dinners Choice Award 2015The Culture Trip - Local Favorites 2015 Award Winner Show less - Responsible for completion of all administrative and budgetary duties associated with all areas of the Water Park Division (Food & Beverage, Recreation, Pool Operations).- Responsible for implementing resort-wide recreation special events and promotions: Conceptual, ROI-profit/loss projections, marketing support, post-event evaluation.- Responsible for monitoring annual contracts, licenses, insurances, audits, quarterly operation evaluations, guest satisfaction scores, and ongoing policy enforcement.- Developing a working annual budget for the department and control that budget throughout the year through forecasting, expense control and P&L review.- Assists with the creation of menus, beverages, alcohol inventory, including content and pricing.- Hires, trains, and provides leadership to direct reports within the department (Hourly, Supervisor, Managers). Show less

  • Food and Beverage Manager (Eleven/Forte Grille/Lobby Bar/In Room Dining)

    Oct 2013 - Feb 2017

  • Waterpark Operations Manager

    Mar 2013 - Dec 2013
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  Mission Inn Resort

  Feb 2017 - Apr 2018

  Assistant Director of Food And Beverage

  • Responsible for completion of all administrative and budgetary duties associated with Nickers, El Conquistador, La Margarita, La Hacienda and Beverage Carts• Work with Sale Department on Food & Beverage options for client contracts and attend regular Pre-Convention meetings.• Assist with the planning of Wine Dinners, Holidays and Membership special events.• Focus on budget for the department and cost control hroughout the year through forecasting, expense control and P&L review.• Assists with the creation of menus, beverages, alcohol inventory, including content and pricing.• Hires, trains, and provides leadership to direct reports within the department (Hourly, Supervisor, Managers). Show less

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  Reunion Resort

  Apr 2018 - Jan 2020

  Director of Outlets (Restaurants)

  As the Director of Restaurants, I was responsible for all FOH operations and the completion of all budgetary duties associated 9 Food & Beverage locations. The Clubhouse, Eleven Steakhouse, Forte Grille, Traditions Grille, Grande Sushi Bar, Water Park, Cove Pool Bar, Room Service and Starbucks Gift Shop. Reunion Resort hosts 411 rooms, over 200 residential homes, and 25,000sqft of meeting and event space along with 3 Signature Golf Courses and an on-site Water Park.• Developing a working annual $8.6 million budget for all restaurant outlets and controlling that budget throughout the year through forecasting, expense control and P&L review.• Worked with the F&B Leadership team to increase Department Revenue by 4% YOY through promotions and special events, while achieving an 8% increase in profitability with a 53% flow-through through increased focus on Food and Labor Costs• Developed a property wide Wine Program that has earned an Award of Excellence from Wine Spectator for 2019.• Assisted with concept pro forma, menus development, and service standard implementation of new outlet Grand Openings (Traditions Grille and Starbucks Gift Shop.)• Worked with Sales and Marketing Department on Food & Beverage promotions to increase restaurant awareness and programming variety• Planned and hosted Wine Dinners, Holidays and Membership Special Events.• Responsible for creation of menus, beverages, alcohol inventory, including content and pricing. Show less

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  Unidine

  Oct 2020 - Jun 2023

  Director of Culinary Services

  Overseeing culinary operations at the Village on the Green Senior Living CCRC. We service meals for 250 Independent Living Residents across 3 restaurant concepts as well as a 102 bed health center which features separate dining rooms for Assisted Living, Long Term Care and Memory Care service.• Responsible for completion of all budgetary duties and daily operations associated with Palm Court Grille, Heron Club Bar & Lounge, Sabal Fine Dining, Assisted Living Dining, Memory Care and Skilled Nursing Dining.• Responsible for all culinary operations planning during the new Health Center construction and Restaurant and Bar remodeling including equipment procurement, licensures and inspections, POS integration, developing menu concepts and developing training programs.• Increased NOI by 10% in FY 2021 through departmental staffing restructuring and menu alignment.• Developed and maintained 5-week cycle menus to meet nutritional and dietary guidelines outlined by the Association of Health Care Administrators (AHCA).• Implemented Departmental Processes for the COVID-19 Pandemic response in compliance with State and County Executive Orders, assuring safety for Guests and Team Members. Shifted entire meal operations to delivery services followed by phased re-openings. Show less

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  Pyramid Global Hospitality

  Jun 2023 - now

  Director of Food And Beverage - Lytle Park Hotel

  Condé Nast Traveler #3 Hotel Midwest | Reader’s Choice Awards 2024Forbes Travel Guide Recommended Hotel 2023U.S. News & World Report #1 Hotel Cincinnati and Ohio 2023 AAA Four Diamond, 2020 – 2023Tripadvisor #1 Hotel in Cincinnati | Travelers’ Choice 2022Travel + Leisure #71 Hotel in the World | #5 US City Hotel 2022Wine Spectator Award of Excellence Winner 2024Subito Ranked #2 out of 1,183 Restaurants on Trip Advisor, Travelers Choice 2022 - 2024 Open Table Diners Choice 2023 & 2024Best Hotel Bar (Vista) – Midwestern Traveler’s Best in Ohio Awards 2024 Show less