Rebecca Eyre

Experience

• 

  Guardian Games

  Apr 2016 - Jul 2018

  Associate/Keyholder

  I started at Guardian as a Store Associate, assisting customers with choosing the perfect board game, Magic: the Gathering expertise, and Pokemon card collecting. I purchased collections from collectors to resell instore and assisted with Pokemon League events like Play: Pokemon and themed birthday parties.I was promoted to a Keyholder position and moved to Full-Time where I maintained all of my previous responsibilities.

• 

  Big Lots

  Oct 2018 - Jan 2019

  Store Associate

  As an associate, I primarily assisted with the stocking and inventory procedures that took place outside of business hours.•Provided friendly and helpful customer service•Handle inventory, merchandising and restocking•Unloading trucks, staging merchandise•Worked cash registers, open and close

• 

  RUBY RECEPTIONISTS, LTD

  Jan 2019 - Jul 2019

  Receptionist
• 

  GameStop

  Sept 2020 - Feb 2021

  Keyholder

  Keyholder at 2 Gamestop locations

• 

  Infinite Games, LLC

  Jan 2021 - Jun 2023

  Owner

  I am the organizer and sole member of a cards and collectibles store that currently operates online.My goal is to set new quality standards in the online hobby industry, provide meaningful customer interactions, and offer specialized knowledge to my customers and clients.With a passion for all things cards and collectibles, I also offer consulting to local brick-and-mortar businesses and volunteer to host local events for our community's youth.

• 

  PartnerHero

  May 2021 - now

  Team Lead on the Headway Program•Helping to establish processes and procedures with the growing business of the Partner•Developing an understanding of the process, business and support interaction•Training associates on partner/program content, outlining coaching plans and documenting individual growth•Designing and inventing training resources to ensure understanding of partner/program content•Creating suggestions for production workflow adjustments to better meet business needs•Providing constant valuable feedback for all stakeholders - Program Manager, Partner, and Associates•Leading bi-weekly team meetings or huddles and conducting regular 1:1s with each of my direct reports•Providing quality feedback to foster improvement for each of my team members and document performance issues or opportunities for development as required•Documenting associate Performance Reviews twice annually•Performing administration duties such as timesheet review, adjustments, and approval through Paylocity•Providing and/or facilitating training to new hires or current associates as needed•Supporting/Assisting associates during production and assigning associates to new and different tasks as required•Building and maintaining the team’s schedule to ensure appropriate coverage•Ensuring all applicable PartnerHero policies are followed Show less Team lead on the Etsy Program•Helping to establish processes and procedures with the growing business of the Partner•Developing an understanding of the process, business and support interaction•Creating suggestions for production workflow adjustments to better meet business needs•Providing constant valuable feedback for all stakeholders - Program Manager, Partner, and Associates•Leading bi-weekly team meetings or huddles and conducting regular 1:1s with each of my direct reports•Providing quality feedback to foster improvement for each of my team members and document performance issues or opportunities for development as required•Documenting associate Performance Reviews twice annually•Performing administration duties such as timesheet review, adjustments, and approval through Paylocity•Providing and/or facilitating training to new hires or current associates as needed•Supporting/Assisting associates during production and assigning associates to new and different tasks as required•Building and maintaining the team’s schedule to ensure appropriate coverage•Ensuring all applicable PartnerHero policies are followed Show less •Maintained previous responsibilities with higher KPI standards•Continued to create program resources and documents to outline additional procedures or troubleshooting to best assist partners' customers, writing talking points or macros for both supported channels (voice & email)•Facilitated training and hosted regular meetings to share knowledge with associates regarding product or workflow changes•Independently and collaboratively spearheaded projects to improve production efficiency to meet partner needs, often working with Team Leads, Trainers, and Quality Assurance•Met with partner contacts to address recurring member concerns and trending topics Show less Promoted to Customer Advocate Associate November 23, 2021•Provided quality customer support via email and phone through Zendesk•Helped resolve member concerns with strong troubleshooting, reading comprehension, and problem-solving skills•Monitored recurring customer issues, sharing instances with leadership to help Partners improve member experiences•Created personal and shared resources to outline additional procedures or troubleshooting to best assist partners' customers•Participated in peer-guidance program, helping new associates adapt to their roles and production standards•Maintained exceptional attendance history and high reliability to fulfill staffing needs Show less

  • Enablement Manager

    Apr 2024 - now

  • Operations Manager

    Apr 2023 - Apr 2024

  • Team Lead

    May 2022 - Apr 2023

  • Team Lead

    Dec 2021 - May 2022

  • Customer Advocate Associate

    Nov 2021 - Dec 2021

  • Finance Customer Support Specialist

    May 2021 - Nov 2021