Matthew Chan

Experience

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  Mexx

  Jul 1995 - Aug 1995

  Salesman

  - Upheld high standards of customer service by promoting and up-selling new products and services.- Communicated with customers to understand needs and recommend appropriate solutions.- Identified client needs, built relationships and overcame objections to drive sales.- Performed and organized other duties such as stock take, managing storeroom, tidying up showroom, etc.

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  Giorgio Armani

  Jul 1997 - Aug 1997

  Salesman

  - Upheld high standards of customer service by promoting and up-selling new products and services.- Communicated with customers to understand needs and recommend appropriate solutions.- Identified client needs, built relationships and overcame objections to drive sales.- Performed and organized other duties such as stock take, managing storeroom, tidying up showroom, etc.

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  Cathay Dragon

  Mar 2001 - Oct 2020

  - In-charge of the whole cabin for Airbus A320 and A321, Business class for Airbus A330 and looking after all frequent travellers.- Facilitated communication between flight deck and cabin crew prior to, and during flights to promote smooth operations.- Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.- Maintained professional demeanour by staying calm when addressing unhappy or angry passengers.- Managed junior crew members inflight and provided coaching if needed. Show less - In-charge of Economy class for all aircraft types and looking after all frequent travellers.- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers in First and Business class.- Observed aircraft safety systems and operational conditions and immediately reported issues to cabin in-charge.- Performed comprehensive checklists prior to takeoff to reduce possible safety issues.- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures. Show less - Reassured and comforted passengers during turbulent flights and unavoidable delays.- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.- Answered passengers' questions and provided solutions to issues arising during flights. Show less

  • Senior Purser

    Mar 2014 - Oct 2020

  • Flight Purser

    Mar 2006 - Mar 2014

  • Flight Attendant

    Mar 2001 - Mar 2006
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  Phillips

  Mar 2021 - Sept 2021

  Client Services Representative

  - Delivered and being responsible for all daily Client Services including both internal and external clients, and during events, auctions, and exhibitions.- Handled calls and queries from all clients on all aspects of the business, i.e., bidding / sales related matter, catalogue, subscription, buying and selling information, condition report request, etc. - Managed auctions aspects: sending out and selling catalogues, registration forms and paddles, department sale-day setup, sending out the buyer letters post sale and assisting clients with condition reports, catalogue and referring them to the relevant department if necessary. - Created, verified, and registered accounts for clients including bidders and updated the information if necessary. Show less

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  Hong Kong Football Club

  Oct 2021 - Oct 2022

  Club Shop & Library Manager

  - Managed and supervised the daily operation of both The Club Shop and The Library, and ensured excellent customer service was delivered to our club members and guests by the team, and attended to their enquiries, requests, comments and complaints.- Managed stock levels, made decisions about stock ordering, sourced for new vendors and liaised with vendors in order to achieve the sales target. - Analyzed sales figures, forecast future sales, and prepared annual inventory and annual budget.- Oversaw the whole operation, identified any problems and implemented necessary changes to improve the whole operation. Show less

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  Orbis International

  Dec 2022 - now

  Assistant Donor Services Manager

  - Process monthly donations, ensure follow up communications with donors are made in alignment with the Monthly Donation Program Protocols, and handle incoming enquiries through various channels.- Manage donor database including updating and proofreading, issuance of donation receipts, support mailing process, coin boxes fulfilment and data privacy policy execution.- Assist Senior Donor Services Manager in recruiting and training new staffs, developing operations, projects, and Donor Database for continuous improvement.- Responsible or assist in various fundraising projects, events and field trips. Show less