Denise Choy

Denise Choy

Waitress

Followers of Denise Choy601 followers
location of Denise ChoyMelbourne, Victoria, Australia

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  • Timeline

  • About me

    Operations Manager, Hardship at ANZ

  • Education

    • Queensland Academy for Science, Mathematics & Technology

      2015 - 2017
      International Baccalaureate 10-12

      Activities and Societies: Soccer Team, Touch Team, Academy Representative Council, STEM Girls

    • Brisbane State High School

      2013 - 2014
      Secondary School 8-10

      Activities and Societies: Soccer Team, Badminton Team

    • Warrigal Road State School

      2005 - 2012
      Primary School Preschool- Year 7

      Activities and Societies: Futsal Team, Soccer Team, Touch Team, Chamber Strings, Chamber Choir

    • University of Melbourne

      2018 - 2021
      Bachelor of Commerce - BCom Finance and Management

      Majors: Finance and Management

  • Experience

    • Little Singapore

      May 2014 - Sept 2016
      Waitress
    • McDonald's

      May 2015 - Sept 2016
      Front of House & Drive-Thru
    • Private

      Aug 2016 - Mar 2018
      Private Tutor
    • Getta Burger

      Jan 2017 - Feb 2018
      Front of House
    • Ally Fashion

      Jan 2017 - Dec 2017
      Sales Associate
    • Chatime

      Mar 2018 - Jul 2019
      T-Rista
    • ANZ

      May 2019 - now

      The Hardship Expert supports our team by driving a culture of continued improvement and capability uplift ultimately focused on delivering consistent, sustainable customer outcomes. Subject Matter Expert: use their experience, process and system knowledge and coaching capability to support the development of others, facilitating knowledge sharing amongst team members to continually improve the quality of customer outcomes, with a particular focus on the sustainability of the outcome.1. Go to person for Hardship team members who are learning and embedding their hardship understanding. 2. Support and embed change and process improvement initiatives related to the Hardship and Vulnerable Customer team. Show less

      • Operations Manager, Hardship

        Jan 2024 - now
      • Operations Manager, Hardship (Acting)

        Jan 2023 - Feb 2024
      • Hardship Expert

        Nov 2022 - Jan 2023
      • Team Lead - Financial Hardship

        Jul 2021 - Nov 2022
      • Non Routine Collections Account Manager

        Sept 2020 - Jul 2021
      • Customer Connect Associate

        May 2019 - Sept 2020
  • Licenses & Certifications

    • First Aid & CPR

      Australia Wide First Aid RTO 31961
    • Certificate II in Active Volunteering

      Volunteering Queensland
  • Honors & Awards

    • Awarded to Denise Choy
      Silver Academic Achievement Award - 2017
    • Awarded to Denise Choy
      Silver Academic Achievement Award - 2016
    • Awarded to Denise Choy
      Academy Representative Council - 2015
    • Awarded to Denise Choy
      Junior School Leader - 2014
  • Volunteer Experience

    • Events Director

      Issued by Asean Monash on Sept 2018
      Asean MonashAssociated with Denise Choy
    • First Year Representative

      Issued by Asean Monash on Mar 2018
      Asean MonashAssociated with Denise Choy
    • Fundraising Volunteer

      Issued by Starlight Children's Foundation on Jun 2016
      Starlight Children's FoundationAssociated with Denise Choy
    • Fundraising Volunteer

      Issued by Multicap Limited on Dec 2015
      Multicap LimitedAssociated with Denise Choy