Denise Choy

Experience

• 

  Little Singapore

  May 2014 - Sept 2016

  Waitress
• 

  McDonald's

  May 2015 - Sept 2016

  Front of House & Drive-Thru
• 

  Private

  Aug 2016 - Mar 2018

  Private Tutor
• 

  Getta Burger

  Jan 2017 - Feb 2018

  Front of House
• 

  Ally Fashion

  Jan 2017 - Dec 2017

  Sales Associate
• 

  Chatime

  Mar 2018 - Jul 2019

  T-Rista
• 

  ANZ

  May 2019 - now

  The Hardship Expert supports our team by driving a culture of continued improvement and capability uplift ultimately focused on delivering consistent, sustainable customer outcomes. Subject Matter Expert: use their experience, process and system knowledge and coaching capability to support the development of others, facilitating knowledge sharing amongst team members to continually improve the quality of customer outcomes, with a particular focus on the sustainability of the outcome.1. Go to person for Hardship team members who are learning and embedding their hardship understanding. 2. Support and embed change and process improvement initiatives related to the Hardship and Vulnerable Customer team. Show less

  • Operations Manager, Hardship

    Jan 2024 - now

  • Operations Manager, Hardship (Acting)

    Jan 2023 - Feb 2024

  • Hardship Expert

    Nov 2022 - Jan 2023

  • Team Lead - Financial Hardship

    Jul 2021 - Nov 2022

  • Non Routine Collections Account Manager

    Sept 2020 - Jul 2021

  • Customer Connect Associate

    May 2019 - Sept 2020