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Mike Passaro

Mike Passaro

Instructional Design Manager

Followers of Mike Passaro1000 followers
location of Mike PassaroSan Diego, California, United States

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  • Timeline

  • About me

    Leading Training Programs for Cybersecurity Solutions

  • Education

    • University of Baltimore

      2004 - 2007
      Juris Doctor Law

      Activities and Societies: Board of Directors, Historian, Phi Delta Phi Legal Fraternity Concentration in Litigation and Advocacy

    • Towson University

      2000 - 2004
      Bachelor of Science (BS) Electronic Media

    • University of Virginia

      2014 - 2014
      Foundations of Business Strategy Darden School of Business Online

      Explored the underlying theory and frameworks that provide the foundation of successful business strategy. Developed ability to think strategically and utilize tools for conducting strategic analyses. Analyzed the competitive context in which organizations operate and how they can position themselves to maximize value.

  • Experience

    • Laureate International Universities

      Aug 2009 - Jun 2013
      Instructional Design Manager

      • Developed online courses in Information Technology, Computer Science, and Information Systems

    • ZeroFOX

      Feb 2013 - Dec 2015
      Executive Director, Cyber Intelligence

      • Spearheaded customer success and partner enablement programs, driving significant improvements in customer outcomes.• Led a SOC team of 12 analysts while simultaneously directing the Cyber Intelligence Institute’s training programs.

    • Dunbar Security Solutions

      Dec 2015 - Feb 2017
      Customer Success Manager

      • Led the onboarding and training of MSSP customers, ensuring seamless implementation and high renewal rates.• Supervised a SOC team of 10 analysts, ensuring the delivery of top-tier security services.

    • Laureate Online Education

      Feb 2017 - Mar 2018
      Lead Instructional Designer

      • Designed and developed online courses in computer science, IT, and information systems.

    • Recorded Future

      Mar 2018 - Apr 2020
      Lead Technical Trainer

      • Conducted global training sessions, covering advanced topics such as cyber threat intelligence, dark web research and API integrations.• Collaborated with sales teams to close high-profile deals by delivering persuasive technical presentations.• Developed innovative APT research methodologies, contributing to industry knowledge through webinars and publications.

    • Mandiant

      Mar 2020 - Feb 2022
      Senior Technical Trainer

      • Delivered comprehensive training sessions and technical product demos, driving higher adoption rates and customer satisfaction.• Played a key role in product development by providing feedback on threat intelligence tools, aligning them with customer needs.• Conceptualized and produced new product feature videos, enhancing user understanding and product utilization.

    • Dragos, Inc.

      Jan 2022 - Mar 2024
      Director of Training

      • Directed a team of five and managed a $5M budget.• Pioneered a certification-based customer training program, boosting customer retention by 35% and reducing support inquiries by 20%.• Integrated new technologies, including an LMS and cloud-based virtual labs, elevating customer onboarding and engagement.

  • Licenses & Certifications