Nicholas Athanasidy

Experience

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  Boy Scouts of America

  Oct 2010 - Apr 2015

  Assistant Scout Master

  • Organize and lead Boy Scouts in service projects, fundraisers, community events, hikes, treks, and educational field trips.• Plan weekly Troop meetings to provide an educational and mature environment for boys to develop leadership and communication skills.• Completed BSA Scoutmaster and Leadership training, Philmont Ranch Ranger training, Leave No Trace survivalist training, CPR and Wilderness Emergency Outdoors First Aid certifications• Eagle Scout - August 2010

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  Vector Marketing

  May 2012 - Aug 2012

  Sales Representative

  Worked closely with Sales team and Managers to promote individual and team success. Received four promotions in incentive-driven sales program during summer months, including increased pay and membership in office leadership staff. Participated in paid-for sales and management training focusing on time management, networking and communication skills, as well as sales team leadership and organization. Helped to oversee fleet management and branch growth for the summer months

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  Pound Ridge Land Conservancy

  Apr 2013 - Aug 2014

  Ecosystem Consultant

  • Performed vegetation surveys of designated areas of ecological interest.• Worked closely with Land Steward and team of interns for various conservation projects.• Provided management and ecosystem conservation suggestions.• Hosted an end of season presentation to the Conservancy Board.• Authored blog updates on the complementary values of Conservation and Scouting.• Work added to the PRLC educational archives.

• 

  IVI International, Inc.

  Aug 2014 - Apr 2016

  Assistant Project Manager

  • Researched & executed field surveys, testing, & analysis for hundreds of small and large loan portfolios and projects. • Prepared research findings as professional Phase I report for Clients.• Collaborated closely with clients, management, support staff, and team of environmental professionals on comprehensive property reports.• Issued Remedial Action Recommendations for site contaminants and business risks.• Earned ‘Big Apple Occupational Safety Asbestos Inspector Certification’. Show less

• 

  Friends of the Rockefeller State Park Preserve

  Nov 2015 - Jun 2016

  Digital Marketing Intern

  • Redesign the organization’s promotional web content to optimize for fundraising• Implementation and management of Google Analytics and referral tracking codes • Manage, update and maintain digital content on website• Collaborate with Media Relations Taskforce to help execute 2016 fundraising campaign• Manage ongoing social media presence on Facebook, Twitter, and Instagram

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  Westchester Putnam Council, Boy Scouts of America

  Nov 2015 - Jun 2016

  Promotional Marketer

  • Collaborated with council leaders on promotional strategy for local and national scouting programs.• Presented promotional campaign strategy to council representatives, unit leaders, and stakeholders.• Represented Westchester-Putnam Council at key networking events.• Member of Marketing and Camping Committees.

• 

  Burbio.com

  Jun 2016 - Jun 2017

  Marketing Manager

  • Copywriting for community outreach and B2B marketing.• Executed marketing, engagement, & retention messaging.• A/B Multivariate testing and insights reporting.• Worked closely with management on subscription growth, email KPIs, and visitor conversions.• Collaborated with fellow marketing managers and management on company marketing strategy/growth plan.

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  Proper Cloth

  Jul 2017 - Jul 2022

  • Led multi-channel customer support strategy (email, chat, phone, retail, virtual appointments)• Developed new virtual consultation support channel to grow remote user base, driving +$300k in revenue through customer experience in its first year• Built back-end feedback systems to provide increased insight into customer feedback• Performed QA auditing, coaching, and performance evaluation of CX support Associates• Led recruiting, onboarding training, and re-training for team of 20+ CX support agents Show less • Defined Proper Cloth’s in-person custom clothing experience as the first Showroom Manager• Led the opening of the brand’s first independent showroom• Recruited, trained, and developed teams of custom clothiers across multiple store locations• Created internal brand training materials specific to the luxury menswear industry and custom clothing• Created Sales Associate quality assurance auditing guide• Automated and scaled store operations to align with brand initiatives• Planned & hosted quarterly VIC/corporate partner events• Exceed monthly & annual team sales goals Show less

  • Customer Experience Manager

    Aug 2020 - Jul 2022

  • Showroom Manager

    Feb 2019 - Jul 2022

  • Senior Customer Experience Associate

    Jul 2017 - Jan 2019
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  Fair Harbor

  Jul 2022 - Sept 2023

  Director of Customer Experience

  • Built and executed comprehensive omni-channel support strategy (email, chat, phone, retail, social)• Recruited, trained, and developed a team of 12 BPO support agents• Optimized E-commerce and CRM initiatives based on data-supported insights• Launched internal brand training materials and quality assurance program• Improved CX SLAs: CSAT (4.5 to 4.7), NPS (+6%), Revenue, Response Time, and Resolution Time• Worked cross-functionally with Marketing, E-commerce, and Design teams to set and track CRM Roadmap• Managed 3rd-party relationships with Post-purchase, Returns, Ticket Support, and Product Review platforms• Reduced CX spend by 30% without reducing staff by negotiating contracts Show less

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  Hive & Colony - Madison Avenue

  Oct 2023 - Jul 2024

  Training Manager & Assistant Store Manager
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  Enzo Custom

  Jul 2024 - now

  • Showroom Manager

    Oct 2024 - now

  • Clothier

    Jul 2024 - Sept 2024