Stella Tassone

Experience

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  Whirlpool EMEA

  Aug 2017 - Oct 2017

  System Integrator Engineer- Technical leader

  I have been involved in two main projects in the Engineering and Technology department. The objective was to optimize the projects, following all new products development up to the start of production. One of my responsibilities was to coordinate all the people and departments involved in the development process, working really close to the technical leader and all the involved departments, including people responsible for approval tests, software laboratory, procurement and even suppliers.

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  Deloitte Consulting

  Nov 2017 - Jul 2018

  Robotic Process Automation Analyst and Developer

  I have been involved in a complex project in the RPA (Robotic Process Automation) field. My role asked me for working in direct contact with the client with the aim to re-engineer business processes and automate them. I have been working as both business analyst (4 functional analysis completed) and software developer (3 automated processes), building bots through Blue Prism automation tool.

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  Vodafone

  Jul 2018 - Aug 2024

  I worked within Vodafone Business Technology department, leading the teams responsible for:• Data analysis, to improve Customer Experience and increase revenues for Corporate and SME customers;• Systems development and digitalization, to simplify processes and ensure proper implementation and usage of digital tools• Artificial Intelligence and automation, to reduce costs through AI- based solutions and Gen AI POC• KPIs set-up to assure customer service processes keep working properly• Health & Safety and Cyber Security processes compliance• Budget management and suppliers control• Customer service Help Desks management Show less I have been working for a Global Program focused on Digitalisation and Automation, with the mission to drive radical processes simplification and costs saving across the company. Within the Program, I had the following key responsibilities:• Promotion and roll-out of Automation and Artificial Intelligence initiatives;• Discovery and prioritization of projects based on costs/benefits analysis;• Management and monitoring of the Program Work Plan, highlighting GAPs and implementing corrective actions;• Monitoring and analysis of the program KPIs;• Dashboard creation and presentation at various company levels, for both operational purposes and SteerCo submission; • Budget spending progress management;• Governance setup and Stakeholders management, coordinating activities and information among all the involved departments;• Agile Project Management, coordinating Business and IT activities among teams from different countries (Italy, Egypt, India and England) and different companies (Vodafone and External providers).The program was composed by 89 live initiatives and 30 new ongoing projects Show less I have been involved in an international project in the field of Robotic Process Automation, developing skills of processes analysis and re-engineering in the perspective of adoption of new technologies and Artificial Intelligence implementation.Here are depicted some of the main activities in which I was involved:• Process assessment and re-engineering in order to reduce complexity and enable automation using Ui-Path;• Feasibility evaluation and preparation of functional analysis documents for technical implementation;• Business case development to evaluate costs and benefits.• Agile Project Management applying SCRUM methodology; • Performance monitoring in order to assure the robots keep working properly and deliver results after deployment. Show less

  • Operational Excellence Manager

    Jul 2022 - Aug 2024

  • Digitalisation and Automation Program PMO | RPA and AI Expert

    Jul 2020 - Jul 2022

  • Robotic Process Automation Specialist

    Jan 2019 - Jul 2020

  • Discover Program - Artificial Intelligence Project Manager

    Sept 2018 - Jan 2019

  • Discover Program - Sales and Customer Care Experience

    Jul 2018 - Aug 2018
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  Amazon

  Aug 2024 - now

  Senior Program Manager - Trustworthy Shopping Experience