Andrew McGilvray

Experience

• 

  Kroger

  Jan 2018 - Jul 2020

  Barista

  I prepared drinks and food, cleaned the kiosk and maintained the equipment, managed customers, and provided quality customer service.

• 

  Safeway

  Jul 2020 - Feb 2022

  Barista Trainer

  As a barista trainer I coached new baristas on food safety and the use of specialized equipment, built up their customer service skills, and handled daily operations of the kiosk, including customer service, light maintenance, and beverage/food preparation.

• 

  The Overlake School

  Feb 2022 - now

  Technology Support Specialist

  I facilitate the smooth day to day operation of technology used by faculty, staff, admin, and students at the school. I triage incoming requests and manage tickets through the Zendesk ticketing system. I troubleshoot issues across Mac and Windows machines, A/V systems, and printers, as well as services including Canvas, Office 365, and Veracross. I work in AzureAD to manage students and address issues related to their accounts. In conjunction with the Tech Support Lead I plan, prepare, and operate events at the school. Show less