James Perry

Experience

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  Modular Online Software Training

  May 1996 - May 1997

  Courseware Editor
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  Solectron

  May 1997 - Jun 1997

  Technical Writer (Contract)
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  Stanford University

  Jul 1997 - Aug 1997

  Writer / Editor (contract)

  Temporary position updating marketing collateral detailing the university's telephone, cable television, and Internet options for people living on campus. Tasks included updating brochures, flyers, and Intranet sites.

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  Silicon Valley Group

  Oct 1997 - Oct 1998

  Technical Writer

  • Wrote technical training manuals semiconductor fabrication track system operation and maintenance.• Edited and updated existing training manuals.• Wrote and validated hardware and software operation procedures.• Created and edited technical illustrations.

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  AvalonBay Communities

  Jun 1999 - Apr 2011

  Key responsibilities and accomplishments include:• I designed classroom training programs covering topics such as software, housing laws, customer service, sales, management, workplace safety, risk management, and hands-on apartment home maintenance.• I facilitated train-the-trainer sessions to support the rollout of new training initiatives.• I collaborated with external vendors, including LMS implementation and customizing off-the-shelf training.• I created several e-Learning courses using Lectora, Adobe Captivate, and Articulate Studio. Show less

  • Contingent Instructional Designer

    Mar 2011 - Apr 2011

  • Instructional Designer

    Jun 1999 - Feb 2011
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  Franklin Templeton Investments

  Apr 2011 - Jun 2022

  Promoted to position in managing continuing education and development at Franklin Templeton Academy and supported a global team with employee sales enablement training. Led training needs for team generalists involving reviewing work and designing e-Learning courses and videos for internal systems and processes. Collaborated with subject matter experts and translated ideas and concepts into easily understood messages for various audiences.▪ Designed, developed, and initiated training to assimilate staff to new products following Legg Mason merger, including multiple investment teams, histories, products, philosophies, and technical financial concepts.▪ Heavily involved in the lengthy process of switching to new Learning Management Systems, including testing, creating documentation, and instructing peers during the height of the Covid-19 pandemic.▪ Initiated series of e-learning videos to educate financial advisors on supporting DEI initiatives with multiple speakers, stakeholders, scripts, filming locations, and more. Reviewed existing materials, wrote new scripts, and organized scripts into smaller, meaningful chunks in logical sequence. ▪ Coached, mentored, and oversaw troubleshooting needs to support team members and other internal staff.▪ Design and review training deliverables with a careful eye towards legal, compliance, and branding concerns. Show less Key responsibilities and accomplishments include:• I designed and developed e-Learning modules to support internal sales employees in selling and explaining complex financial concepts and investment philosophies and processes, using Lectora, Camtasia, and Adobe Captivate.• I supported the design and development of sales enablement training videos and classroom training on topics including systems, employee onboarding, and sales procedures.• I collaborated with subject matter experts and sponsors to ensure alignment with audiences and target outcomes.• I created a series of ADDIE instructional design process templates for team-wide use.• Successful partnership with subject matter experts was crucial, including gathering accurate information in the analysis phase, coordinating content review, and working with leaders as audio talent in e-Learning courses with audio. Show less

  • Senior Instructional Designer

    Jun 2017 - Jun 2022

  • Instructional Designer

    Apr 2011 - Jun 2017
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  Stack Overflow

  Jul 2022 - Oct 2023

  Senior Instructional Designer and Developer

  Recruited to newly created team to lead organization-wide training programs. Established corporate learning and employee development. Created training programs and managed learning-path initiatives. Drafted outlines and designed course documentation. Built e-Learning initiatives, produced animated instructional training videos, recorded and edited narration for training videos, and assembled training videos.▪ Developed and implemented a series of monthly half-days dedicated to employee self-development and training activities for career path and learning. Implementation involved identifying topics, planning sessions, marketing sessions, and applying design skills to build short training videos and other content-related initiatives.▪ Launched new Learning Management System and Learning Experience Platform within 3 months of hire. Overcame technical challenges and quickly learned systems and capabilities. Conducted training presentation at all-hands staff meeting with around 500 attendees to teach teammates on utilizing and promoting new systems.▪ Produced series of 20 microlearning training videos to educate employees and promote internal learning and career development. Coached teammates in formulating outlines and producing concise video footage.▪ Managed the company's career paths and learning paths initiative. Created a companywide career path based on the organization's competency model applicable to all employees, and curated learning paths on the Learning Experience Platform to enable employees to develop skills. Set up a scaleable and repeatable process for teams to create their own career paths and learning paths. Show less

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  Stack Overflow

  Jan 2024 - Jul 2024

  Contract Senior Instructional Designer and Developer

  Designed and developed three e-Learning modules to educate, newly hired and newly promoted people managers about management best practices and organization philosophy and procedures in partnership with internal sponsors and subject matter experts. The project was well-received and completed ahead of schedule.▪ Interviewed and collaborated with subject matter experts and conducted research regarding policies, procedures, data, and industry best practices regarding people management.▪ Created engaging videos and activities using Articulate Storyline / Rise, Vyond, Adobe Audition, and Adobe Premiere Pro.▪ Set up completed courses on LearnUpon Learning Management System.Rebuilt and updated the organization's new hire orientation e-Learning course to reflect current state of the organization, and enabling Stack Overflow to maintain the course internally in the future. Show less

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  Blue Shield of California

  Jul 2024 - now

  Senior IT Learning Developer

  I design, develop, and update e-Learning and instructor led training on technology and People & Engagement related topics for an enterprise-wide audience. ▪ Create engaging courses and activities using Articulate Storyline and Camtasia.▪ Collaborate with colleagues, stakeholder managers, and subject matter experts.▪ Contributor to a cross-functional team evaluating LMS platforms.